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THE ARCH COMPANY • CUSTOMER HANDBOOK
THE ARCH COMPANY • CUSTOMER HANDBOOK
BEING OUR CUSTOMER CHECKLIST
Use your property as agreed in your Occupation Agreement
Fire Risk Assessment maintained and good fire safety practice followed
Rent payments made on time via direct debit - contact us straight away if you are experiencing any difficulties making payments
Maintenance carried out as agreed/required including statutory certification
Operational railway impacts understood
Lease assignment/transfer or subletting – talk to us first
Insurances maintained and shared with us
Hazardous substances minimised and controlled in line with legislation and permission obtained from The Arch Company where necessary
Alterations only made after consulting with us/gaining permissions needed
Engage with rent and lease end reviews
NOTES
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