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THE ARCH COMPANY • CUSTOMER HANDBOOK
THE ARCH COMPANY • CUSTOMER HANDBOOK
MOVING OUT 03
PRE-HANDBACK SURVEY
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This survey, carried out by our representative, will assess what condition your property is in, how this compares with the requirements of your Occupation Agreement and the matters you will need to address before you can hand your property back to us. Anything that we might need to repair or replace after you’ve gone is known as a dilapidation.
These will typically include items like:
• Fixtures and fittings that you have added that will need to be removed
03.01 • WHAT WE’LL DO WE WANT OUR CUSTOMERS TO REMAIN WITH US FOR THE LONG-TERM, BUT WE UNDERSTAND THAT THERE MAY BE CIRCUMSTANCES IN WHICH YOU CHOOSE TO MOVE ON FROM OUR PROPERTY. IN THESE CIRCUMSTANCES, WE WILL WORK WITH YOU TO MAKE THE HANDBACK OF YOUR PROPERTY AS EASY AS POSSIBLE.
• Goods and equipment needed for running your business that will need to be cleared
• Ensuring your maintenance and statutory certification is up to date and available
• Ensuring walls, floors and doors are clean and in working order
The standard dilapidations checklist is included in the Helpful Information section.
WHAT YOU HAVE TO DO
WHAT WE’LL DO
HANDBACK
The first step is to serve a break notice in accordance with your Occupation Agreement. The main thing for you to consider will be to make sure that on your handback date you return your property to us
in the condition required by your Occupation Agreement, with your fixtures and fittings, goods and equipment (unless otherwise agreed with your Property Manager during the lease end process) removed.
Once you have told us that you want to end your Occupation Agreement we will take you through a clear and structured process as outlined below.
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On your agreed handback date (normally your lease end date) we will come and see you to close out your time with us. During this visit, we will:
• Re-visit the Pre-handback survey to see if any items remain outstanding
• Take final utilities meter readings
• Collect your keys and details of any alarm systems installed
TERMINATION REVIEW
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The first step will be to contact you to understand your reasons for leaving and to explore with you any options for extending your time with us. This review will also agree the dates for:
DEPOSIT REFUND
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If there are any dilapidations outstanding at handback we will apply the cost of putting them right to your account, along with any final rent arrears or any other outstanding charges (if there are any). These will then be deducted from the deposit we have been holding for you and the balance will be returned to you. We aim to complete this as soon as reasonably possible after your moving out date.
• Your pre-handback survey – within 2 weeks of receiving your notice
• The final handback of your property
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