The-Arch-Company-Customer-Handbook-2024 (1)

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THE ARCH COMPANY • CUSTOMER HANDBOOK

THE ARCH COMPANY • CUSTOMER HANDBOOK

HELPFUL INFORMATION 04

• Not light any fires (including the use of braziers) inside or outside the property • Within 28 days of the Occupation Agreement start date (or sooner as required by legislation) and thereafter for the remainder of your Occupation Agreement carry out/renew/update

all appropriate risk assessments in relation to the property, including a Fire Risk Assessment, Water Risk Assessment, Health & Safety Risk Assessment and an emergency plan for the property. Where relevant, risk assessments must be attached in a prominent position at the property and visible to all employees and visitors

GASES

You must:

• Not use or keep acetylene, propane or any other flammable gas cylinders (whether containing gas or not) at or outside your property unless expressly approved by us • Ensure any work carried out on gas heating or related appliances is in accordance with the requirements of the Gas Safety (Installation and Use) Regulations 1998 as amended or replaced from time to time

04.01 • LEGAL REQUIREMENTS AND REGULATIONS. YOUR OCCUPATION AGREEMENT REQUIRES YOU TO COMPLY WITH A NUMBER OF REGULATIONS IN RELATION TO THE USE AND OCCUPATION OF YOUR PROPERTY. A GUIDE TO THE CURRENT REGULATIONS IS SET OUT BELOW. YOU MUST NOT AUTHORISE OR ALLOW ANYONE ELSE TO CONTRAVENE THEM. THIS INCLUDES ANY REQUIREMENTS MADE BY NETWORK RAIL AND NOTIFIED TO YOU.

TESTING AND STATUTORY REQUIREMENTS

Within one month of your Occupation Agreement start date and thereafter annually for the remainder of your Occupation Agreement you must carry out/renew: • Electrical test certificates (renewal date will be stipulated on the certificate – usually 5 years for commercial premises)

FIRE SAFETY

You must:

• Display appropriate “HazChem” warning signs (if required) on the outside of your property to inform fire authorities in the event of a fire • Keep fire extinguishers and other fire safety equipment in proper working order, with current and appropriate annual trade association certifications and ensure any requirements detailed by us or by our insurer for preventing any Insured Risk occurring are complied with • Ensure that all fire exits or means of escape at the property are well maintained, lit, properly signposted and kept clear and, in the case of fire doors, unlocked while the property is in use. This applies to fire exits or means of escape whether serving the property only or just adjoining property/land or both • Not keep tyres, timber, plastics or any other combustible materials (including for example pallets, baled clothing and/or baled cardboard) at the property in such numbers (or stored in such a manner) that does or may in the opinion of the Property Manager present a material fire risk

• Gas system test certificates

• Statutory portable appliance testing

Note that where this isn’t explicitly specified in your Occupation Agreement you should consider it as such an approach would keep you in line with legal requirements. All test certificates must be available for inspection on request. It is your responsibility to ensure that all gas and electrical appliances (including wiring) at the property are properly maintained, in good working order, are not overloaded and comply with all statutory requirements and maker’s recommendations. Any defects identified must be remedied and evidence that defects have been remedied must be available for inspection. The use of extension leads to provide electrical distribution, in place of additional professionally fitted electrical outlets, is not allowed for fire safety reasons.

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