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THE ARCH COMPANY • CUSTOMER HANDBOOK
THE ARCH COMPANY • CUSTOMER HANDBOOK
04.02 • GENERAL GUIDANCE
ALTERATIONS
MAINTENANCE
If you are considering making any form of alteration, please note that the unique nature of our arches means that alterations require our prior permission and may also need consent from Network Rail. Please speak to your Property Manager in the first instance about what you’d like to do and whether you can carry it out without our formal consent. Generally, the following types of work will likely require our consent: • Fixing substantial fixtures, fittings or structures (even largely free- standing ones) to the arch floor • Fixing substantial fixtures, fittings or structures (even largely free- standing ones) to the external ground within three metres of the arch frontage (known as the restricted zone)
As described in the Moving In section, your Property Manager will discuss your responsibilities for maintaining your property with you when you move in. These responsibilities will typically include:
• The arch lining, infill walls, internal fixtures and fittings, shutters/ doors, floors, drainage and decoration inside and out
• Lighting
• Sanitary ware
• Kitchen extractor systems
• External fixtures and fittings such as signage
• All services – gas, water and electricity
• Any new drainage requirements (either internal or external) below floor surface level
• Servicing alarms, heating systems, air conditioning etc.
• Fixing anything directly to the walls/barrel of the arch structure. Installation of new infill walls and/or arch lining will likely require consent • Attaching anything to the outside of the arch at any height, including lean-to’s, signage, light fittings or any kind of mechanical heating, cooling or ventilation equipment
• Land that is part of your property, including surfacing, fencing, access gates and clearing vegetation/waste
You will need to ensure that you keep all installed equipment:
• In good and substantial repair and condition
• Properly maintained and cleaned in accordance with the manufacturer’s instructions and/or appropriate legislation
• Any excavation to the floor or close to the viaduct
• Painting the viaduct brickwork, and all brickwork cleaning and masonry repairs
• Where relevant, emptied using specialist contractors
You must be able to produce suitable evidence of this and retain this information at the property for inspection unless agreed otherwise.
• Any works outside the area that has been demised to us
• Any works that could affect the operational railway
You must redecorate the property every three years and before the end of this Agreement to our reasonable satisfaction including:
• repainting any areas that are already painted, including (for example) the toilet block (inside & outside), Arch Infills (inside & outside) and internal walls
• repainting the floor slab, if one exists;
• replacing worn floor coverings (if any)
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You must notify your Property Manager of any Japanese knotweed or other known invasive weed if found at your property.
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