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THE ARCH COMPANY • CUSTOMER HANDBOOK
THE ARCH COMPANY • CUSTOMER HANDBOOK
THE HANDBOOK PROVIDES GENERAL GUIDANCE AND INFORMATION TO HELP YOU UNDERSTAND YOUR RESPONSIBILITIES AS OUR CUSTOMER. IT INCLUDES:
ABOUT THIS HANDBOOK
This Handbook is intended to help you better understand our services and your responsibilities as a customer. It in no way affects the terms of your Occupation Agreement or any of the obligations in it. It is primarily intended to support those occupying our arches but also covers other types of building or land that we have in our estate. For the precise terms of your Occupation Agreement, please refer to your agreement. If you have any queries we recommend you seek professional third-party advice. If there are any differences between this Handbook and the terms of your Occupation Agreement, the terms of your Occupation Agreement will take priority.
01 MOVING IN
02 BEING OUR CUSTOMER
03 MOVING OUT
04 HELPFUL INFORMATION
We know that our properties are not just buildings, but a vital part of the community, offering places for businesses that support local economies, provide local jobs and drive our country’s economic growth. We are here to help you and your business succeed and we look forward to working with you.
CONTENTS
OUR PROPERTIES
01 MOVING IN Page 4 02 BEING OUR CUSTOMER Page 10 03 MOVING OUT Page 28 04 HELPFUL INFORMATION Page 32
The Arch Company has been granted a long leasehold by Network Rail for a number of properties – predominantly railway arches but also other types of building and land. Our property estate is unique and has to be managed in line with a specific arrangement that is designed to ensure both the safety of the operational railway, which runs alongside or above our properties, and the needs of our customers. It is important that you fully understand the obligations in your Occupation Agreement and the restrictions on your use of your property, which flow from this.
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