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THE ARCH COMPANY • CUSTOMER HANDBOOK
THE ARCH COMPANY • CUSTOMER HANDBOOK
Network Rail will pay for the removal and the reinstatement of standard specification arch linings and will carry out the works considerately.
FREEDOM OF INFORMATION AND DATA PROTECTION
In rare circumstances Network Rail may, for the operational safety of the railway, require you to vacate and end your Occupation Agreement. You would then need to hand back your property to us as if it were a normal lease end, as described earlier in the Moving Out section. Again, we would work with you to explore alternative accommodation options.
Network Rail, as owner of the freehold of your property, may require us to produce information relating to your Occupation Agreement to enable them to comply with their statutory duties under the Freedom of Information Act 2000 (FOIA). We will make representations to Network Rail where we believe any information requested falls within an exemption under the FOIA but it is Network Rail’s sole decision about what data is disclosed. More information around FOIA can be found on the Information Commissioner’s website at www.ico.org.uk . We take your privacy seriously and have developed privacy notices to give you information on how we collect and process your personal data through your use of our website and your relationship with us as a customer. For more information see our Privacy Policy on our website (www.thearchco.com/privacy-policy) or contact our Data Protection Manager at data.protection@thearchco.com
NETWORK RAIL EXAMINATIONS AND WORKS
Network Rail must ensure that it maintains the safety of the operational railway. As a part of this it needs, periodically, to examine the structural integrity of our arches. Our headlease requires us to allow them to do this. Examinations are not needed for other types of property. The date of examination is determined by the previous examination. We work closely with Network Rail to try and schedule these examinations when arches are unoccupied. However, there may still be occasions where this is not possible, and they will need to examine your arch. Again, your Occupation Agreement means that you must also allow this. In this case we will endeavour to give you as much notice as we can. An examination is carried out by Network Rail. However, you will have the support of a representative of The Arch Company to help you through the process and be your key point of contact. Network Rail may require you to remove parts of your fit-out to enable the examination to be done or for any repairs to be carried out. You may end up having to vacate the property for the duration of examination. If so, we will explore alternative accomodation options with you to help reduce the impact on your business.
UTILITIES CONTACTS
ELECTRICITY & GAS Ofgem
www.ofgem.gov.uk
WATER Ofwat
www.ofwat.gov.uk
TELECOMS Ofcom
www.ofcom.org.uk
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