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THE ARCH COMPANY • CUSTOMER HANDBOOK
THE ARCH COMPANY • CUSTOMER HANDBOOK
MOVING IN 01
RAILWAY ARCHES
The viaduct structure remains the responsibility of Network Rail.
Responsibility for anything within the arch including infill walls (which enclose either end of each arch), lining, toilets and any existing mezzanines is governed by your Occupation Agreement. Generally, you will be responsible for these items, but the specific details will be set out in your Occupation Agreement. Any queries can be answered by your Property Manager at your initial check in. It is likely that you will need our consent or permission from Network Rail (obtained through us) to make any alterations to your arch. There is guidance in the Helpful Information section explaining this.
01.01 • WHAT WE’LL DO YOUR PROPERTY MANAGER WILL MEET YOU AFTER YOU MOVE IN AND HELP YOU WITH THE FOLLOWING INFORMATION.
BUILDINGS
Responsibility for the structure of your building and anything within it is governed by your Occupation Agreement and will typically rest with you. The specific details will be set out in your Occupation Agreement and queries can be raised with your Property Manager at your initial check in, or any time during your occupation. As with arches, Network Rail owns the railway infrastructure and viaducts. It is responsible for the maintenance of these items as the national operator of the railway.
KNOWING YOUR PROPERTY
We’ll tour your property with you, making sure you’re clear which parts are yours to use (including shared areas), which parts you have the responsibility to maintain, which we will look after and which are Network Rail’s as the owner of the railway infrastructure and viaducts. The responsibility for maintenance and repair differs for each property, just as the tenancies that we agree with customers have different arrangements for repair and maintenance. If you have any questions about who is responsible for the repair and maintenance of your property, please speak to your Property Manager.
When you move in, your Property Manager will also give you a general introduction to the surrounding area.
CORRIDOR
MY ARCH
ARCH
ARCH
ARCH
ARCH
PAVEMENT
ROAD
CAR PARKING
PERIMETER FENCE
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