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THE ARCH COMPANY • CUSTOMER HANDBOOK
THE ARCH COMPANY • CUSTOMER HANDBOOK
01.02 • WHAT YOU’LL NEED TO DO WHEN YOU MOVE INTO ONE OF OUR PROPERTIES, YOU’LL NEED TO MAKE ARRANGEMENTS TO DO THE FOLLOWING:
TRADING HOURS
We will help you understand any restrictions on your opening hours. Restrictions are specified in your Occupation Agreement or imposed as part of a licence or trading condition by the Local Authority. Please check with your local council if you wish to apply for or renew any trading licences.
FIRE RISK ASSESSMENT
You are required, by law, to complete a Fire Risk Assessment, and review it regularly. We ask that you complete an assessment within 28 days of moving into your property. This is to help you assess and control risks in your workplace and comply with health and safety law, ensuring you keep your staff and customers safe. Details of how to complete a Fire Risk Assessment can be found at www.gov.uk/workplace-fire-safety-your-responsibilities. Network Rail requires you to record the Fire Risk Assessment in writing, regardless of the size of your business. Please provide a copy of your Fire Risk Assessment to your Property Manager and always have it available for inspection.
SHARED AREAS
As well as your property there may also be some shared areas available to you for parking, access, toilets, loading and waste storage. If this is the case, your Property Manager will explain how you may use these areas. Please note that Network Rail and other customers are also likely to be allowed to use these areas and you should always use them considerately. It is possible that Network Rail, from time to time, will require a re-location or closure of shared areas if they are needed for Network Rail to serve the railway.
INSURANCE
Network Rail is responsible for the structure of the viaduct/arch. We hold insurance to cover certain parts of your property, typically including arch lining, floor and infills along with any of our fixtures and fittings already in your property. Please refer to your Occupation Agreement for details of your insurance obligations. If your Occupation Agreement requires you to have Public Liability Insurance, this cover must be for a minimum limit of £3m.
STATUTORY CERTIFICATES
There are some elements of maintaining your property that are statutory requirements mandated by law. These, described in more detail in the Helpful Information section, mean you will need to hold and maintain valid statutory certificates to show that maintenance and testing have been carried out. When you move in you will receive copies of all available statutory certificates relevant to your property. These typically cover electrical and gas services/equipment, asbestos surveys, energy performance and service records for roller shutters, and are valid for a certain period. You should make note of when these are due to expire so that you can renew them in accordance with the law.
CERTAIN OCCUPATION AGREEMENTS REQUIRE YOU TO MAINTAIN PUBLIC LIABILITY INSURANCE,
TYPICALLY FOR A MINIMUM LIMIT OF £3 MILLION
Please keep these documents safe. If you have not received these certificates, please contact your Property Manager.
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