MERCHANT PROFILE
A family affair: (l-r) Owen Falconer, Manager; Edmund McNamee, Managing Director and Sean McNamee, Manager.
PUTTING THE CUSTOMER’S NEEDS FIRST IS AT THE CORNERSTONE OF THIS FAMILY BUSINESS’ SUCCESS… Good customer service A s an independent, local builders merchant, B. McNamee & Co Ltd is proud of (now Falconer) handed over her co-management reins to her son Owen in 1997. In 2011, Sean McNamee joined his father in the business, ensuring
the bespoke customer service it provides to its wide-ranging, loyal customer base. “Customer service is at the core of our success,” said Manager, Owen Falconer. “We have 28 staff members, many with over 20 years’ service, in our business. They have the experience and knowledge that allows them to pass on trusted advice to potential customers. They’ve also built strong relationships with our existing customers ensuring they can depend on a quality service.” Edmund McNamee, son of the
“When you have
that the continuity of the business was strengthened.
a business the size of ours it’s not
“As a family business we are very grateful to our staff. When you have a business the size of ours, it is not possible for it to be done by a few – it is the effort of the full team. It needs everybody to do their job well to express the values that this family
possible for it to be done by a few – it’s the effort of the full team.”
Key members of the B. McNamee team: (l-r) Kieran Haughey, Rory McFadden and Paul McGonnagle.
• Edmund McNamee (son of founder Bernard) • Owen Falconer (grandson of founder) • Sean McNamee (grandson of founder) MANAGEMENT TEAM:
has – that the customer’s needs come first. That’s very much what my grandfather built this business upon when he founded it back in 1949.”
founder Bernard, is Managing Director. Bernard’s daughter, Annie Josephine
B. McNamee, Park Road, Strabane, BT82 8EL T: +44 (0)28 7188 2853 E: sales@bmcnamee.com
www.northernbuilder.co.uk
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