Complaint Investigation: An administrative process used by the state department or local agency for the purpose of gathering data regarding the complaint.
Complaint Procedure: An internal process used by the state department or local agency to process and resolve complaints.
Compliance Agreement: An agreement between the state department and a local agency, following a finding of noncompliance by the state department, developed by the local agency and approved by the state department to resolve the noncompliance.
Days: Calendar days unless designated otherwise.
Department: The California Department of Education.
Direct State Intervention: The steps taken by the state department to initially investigate complaints or effect compliance.
Local Agency : A school district governing board or a local public or private agency that receives direct or indirect funding or any other financial assistance from the state to provide any school progr ams, activities, special education or related services. “Local Education Agency” includes any public school district and county office of education.
Mediation: A problem-solving activity whereby a third party assists the parties to a dispute in resolving the problem.
State Mediation Agreement : A written, voluntary agreement, approved by the Department, which is developed by the local agency and complainant with assistance from the Department to resolve an allegation of noncompliance. State Agency: The State Department of Mental Health or Health Services or any other state administrative unit that is or may be required to provide special education or related services to students with disabilities pursuant to Government Code Sections 7570 et seq.
Superintendent: The Superintendent of Public Instruction or his or her designee.
Chapter 8 – Uniform Complaint Procedures, Desert/Mountain SELPA
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As of 11/26/2007
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