Duties and Responsibilities
Person Specification
This table lists the essential and desirable requirements needed in order to perform the job effectively. Candidates will be shortlisted based on the extent to which they meet these requirements.
Requirements
Essential / Desirable
How Assesed
Qualifications Degree level qualification or equivalent professional experience
E E
A A A
Member of a professional body
Post related CPD/further training or MBA
D
Knowledge, Skills and Experience
Demonstrable and successful experience of strategic and operational management for residences and commercial services within a complex Estate. Significant experience of financial planning and delivery against a large and complex budget, gained with a public or private sector environment Experience of leading commercial and entrepreneurial activity within a diverse business and proven track record in increasing sales and surplus Experience of leading organisational change within a commercial or service related industry Experience of developing and implementing strategic plans for a large residential estate Experience of managing large scale staffing resources, within a complex Estate, maximising performance and employee engagement Proven record of delivering innovation and service improvements across a range of commercial services Ability to build relationships and influence across all levels of an organisation Inspires confidence as a leader showing vision, commitment and integrity Knowledge, understanding of current Health and Safety, other relevant statutory obligations, and their practical application within the workplace A proven record of accomplishment in leading best practice customer service and consumer experience Significant experience in reviewing and managing risk and implementing systems to ensure its reduction Evidence of delivering service improvements Knowledge and experience of contract management
E
A/I
E
A/I
E
A/I
E
A/I
E E
I
A/I
E
I
E
I
E
I
E E
A/I
I/OM
E
I/OM
E
A/I
E
I
Excellent communication and inter-personal skills
E E
OM (P)
Flexible to operate as required to meet the needs of a demanding senior management role
I/OM
Essential/Desirable: E = Essential: Requirements without which the job could not be done. D = Desirable: Requirements that would enable the candidate to perform the job well.
How Assessed: A = Application C = Certificate I = Interview OM = Other Means (e.g. presentation, test, etc.)
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