IT capabilities strengthened across the district The district has rapidly improved its technology to support staff working remotely.
patients, such as cleaners, SSOs, food service team, waste management and the help desk. These staff members are essential to ensuring the hospitals run smoothly – whether it be cleaning the wards, preparing and serving food or moving patients. NSLHD Chief Executive Deb Willcox said, “No matter which part of the organisation you’re from, thank you for your hard work.” “Every one of you from every corner of this organisation is playing your part in making a difference to the wellbeing of our patients and community.” Our ICT team has partnered with key vendors to improve remote access technology and processes to assist teams working outside our facilities. Acting Director of Information, Communications and Technology Michael Bishop said we’ve been able to upgrade our technology within a week and roll that out to our teams. “More than 700 remote access accounts were established within two days, putting us on track to create more than 1000 accounts in less than a week,” he said. “Our previous system would have created just 100 accounts in the same time. “We have also altered our service delivery model to ensure our ICT staff are
Pooja Potrapalli Shivlal, Biju Kirup, Ihsan Hawat, Grahame Lang, Ayush Sharma, Darryl Robinson and Mark Chiu
available to support the growth in remote access, communications and Telehealth. “This will be especially valuable with the significant increase in Telehealth services over the coming months. “It’s been great to see our staff collaborate and adapt o meet the challenge – a true example of our CORE values.” NSLHD CE Deb Willcox thanked the ICT team for their tremendous efforts and the rapid implementation of
the upgrade. “The technology improvements mean staff are working efficiently offsite and importantly, continuing to provide valuable healthcare services,” she said. For more information about ICT remote access, go to the ICT Technology Shop on the intranet and Remote Access. Alternatively, click on the following link http:// intranet.nsccahs.nswhealth. net/corpsupport/imt/ services/techshop/Pages/ RemoteAccess.aspx
THANK YOU FRONTLINE SUPPORT STAFF across nslhd COVID-19 is impacting all staff across the district and how they deliver care for patients and the community. This includes frontline staff who aren’t directly caring for
Thank you to all our frontline support staff
WWW.NSLHD.HEALTH.NSW.GOV.AU
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