INFORMATION COMMUNICATION TECHNICIAN The Information Communication Technician delivers efficient operation and control of the IT and/or Telecommunications infrastructure either on-site or remotely to help deliver and support the information systems needs of an organisation. COURSE OVERVIEW The Information Communication Technician helps organisations to prepare for new or changed services operating throughout the change process helping with the maintenance of regulatory, legal, and professional standards in the delivery of systems. A key part of their role is monitoring the performance of systems and services in relation to their contribution to business performance, system security and sustainability. The Information Communications Technician is a core and options standard. The scope of work for an ICT is broad, so separate apprenticeship routes have been created. All apprentices must take the core content and then either the support technician option and/or the network technician option. SUPPORT TECHNICIAN Desk-based, a Support Technician both monitors systems and receives helpdesk enquiries. They could be supporting general infrastructure or specialist systems. A Support Technician understands priorities and is able to escalate to specialist engineering when required.
LEVEL 3
For full course details and to apply go to nescot.ac.uk
NETWORK TECHNICIAN Usually desk-based, a Network Technician is focused on monitoring and maintaining network performance. The role may require field work to implement both physical and cloud-based networks. LENGTH The apprenticeship will take 18 months. ENTRY REQUIREMENTS Level 2 qualification in Maths and English or equivalent. PROGRESSION Typical job roles include first-line support, cloud technician, network field operative, help desk support, communications technician, cyber/security support, IT support analyst. COURSE CODE: P8750
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