Q&A
push forward and improve for both our colleagues and our customers.
If you could employ anybody from the worlds of business or sport on your teamwho would it be and why? I am a big Irish Rugby fan. I have often thought a Paul O’Connell team talk would make our management meetings a little more exciting! What have been the highlights of your career at Bassetts since you joined? Supporting the expansion of the business, most recently with the acquisition of Clady and our opening in Enniskillen, have been hard work but hugely rewarding. We have had great people join the Bassetts team and met lots of new customers along the way. What’s the best advice you’ve been given, or would give, in business? Two pieces of advice come to mind. Firstly - a successful sales business is dependent on having happy and loyal customers, so it should focus acutely on its core role and ignore distractions. Secondly - when making decisions for the company, do so as if you were spending your own money! What’s next for Bassetts? Bassetts are in the fortunate position of having great people in the organisation who are passionate about, and genuinely strive to support, our customers. Working closely with these people makes me feel confident that Bassetts remain well placed to continue to develop and grow, particularly as new sustainable technologies evolve. I look forward to supporting the business and its people in any way I can through the next phase of growth.
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What are the challenges facing the industry going forward?
to gain their trust and exceed their expectations.
Where to start with continuing to work and live with Covid-19 and the Brexit deadline looming with no deal currently in place! It’s a challenging time for the construction sector, and we have to continue to strategically plot our way through the hazards. What new trends are emerging in your industry? The meaningful introduction of renewable technologies will be the single biggest evolution in our sector here. Installers and self-builders are asking what opportunities and advantages renewable heating offers them. With the large rural population we have here, renewable heating solutions are perfectly tailored to the self-build market, future-proofing homes for years to come. Providing there is the type of catalyst from our local Government that we can see is happening in other jurisdictions, I can see the demand for these technologies increase. What advice would you give to someone aspiring to your position? Focus on your customers and work hard
How has Covid-19 impacted your sales strategy? Our strategy throughout these unprecedented times has been to try and support our customers and colleagues as best and as safely as we can. I am hugely proud of the efforts of those colleagues who worked tirelessly from March to support our sector. We will continue to carefully plot our way through the pandemic focusing on the needs of our customers and implementing structures and supports to keep everyone safe. How do you define success, and what drives you to succeed? The biggest compliment any customer can pay us is to trust us with their business. Having long-serving staff that work closely with the same customers over many years is a significant complement to the quality of our business. These relationships, built on trust developed over time, are a great driver for us to continue to
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