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FOUR CRITICAL SUCCESS FACTORS FOR 2016
For today’s audit, advisory and tax professionals, change has become a constant. Markets aremore competitive, clients aremore demanding, and technology is disrupting almost every facet of the profession. That’s whywinning and retaining business requires a new strategy.
THE CLIENT EXPERIENCE IS KING
Improved collaboration between teams and clients is key to this transformation.
This is the ‘age of the customer’ and delivering a great client experience is now imperative to success. But how do you create engaging and valued relationships that deliver measurable business value? Focusing your organization around better client service requires you not only to work faster, but also smarter. You need to be agile to compete, and be able to effortlessly mobilize organizational knowledge and expertise to deliver exceptional quality. Doing this means changing how you work with each other, and transforming how you work with clients.
To help you embrace the change, Huddle, the leader in secure cloud-collaboration, has identified four critical success factors that characterize collaborative, client- focused leaders.
Follow these and you are well positioned for success.
An increase in client satisfaction improves billable utilization and year-on-year growth.
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