Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Regional Training Forums (RTFs)
Inspiring connection, professional growth, and innovation in hospitality training.
Dallas Fort Worth | 10.29.25 More than 35 hospitality and restaurant trainers from across the metroplex gathered for a discussion on using AI to develop training, developing Certified Store Trainers, and understanding how and when to outsource L&D. They concluded with a lively Ask My Peers, followed by a social hour with pickleball! Thank you to Dr. Ed Walden, Ph.D. and Chicken N Pickle for hosting, and RTF Director Kirstie Johnson for organizing. Boston/New England | 11.18.25 To a virtual audience, Corban Nichols of Piada Italian Street Food and Gord Zeilstra of Schoox presented “Cyborg Hospitality: The Balance of the Heart & Hardware in Training.” The group then dove into a round of Ask My Peers, where they tapped into everyone’s collective wisdom to solve current challenges. Thank you to RTF Director Jason Lyon for coordinating this event.
DFW RTF
DFW RTF
Check these out for yourself at chart.org > Training Tools & Resources > Training Articles CHART’s Top 10 Training Articles of 2025 1
The Apology Advantage: Why Training Your Team to Say I'm Sorry Drives Guest Loyalty Patrick Yearout, Ivar's & Kidd Valley Restaurants • Jun 17, 2025 | 3337 Views Speaking Your Staff’s Language Nick Eastwood, Always Food Safe • Jul 22, 2025 | 2897 Views From One Hospitality Professional to Another: Why Guest Safety Starts with You Patrick Yearout, Ivar's & Kidd Valley Restaurants • Apr 8, 2025 | 2669 Views The State of Restaurant Training: Key Statistics & Benchmarks from the Hospitality Training 360 Report Sara Delgado, Opus • May 7, 2025 | 2594 Views Why Employees Still Leave the Hospitality Industry (And What You Can Do Now to Finally Close the Back Door) Curt Archambault, People & Performance Strategies • Oct 22, 2025 | 2227 Views Stop Worshipping the Worst Guests Evan Melick, Wisetail • Jul 17, 2025 | 2214 Views Spring Cleaning? Hurricane Season is Here Audrey Benet • Jul 9, 2025 | 2107 Views Extend an Olive Branch Dr. Felicia White, Ed.D., CHT, Askar Management Group • Jun 4, 2025 | 2013 Views 2025 Commitment to People Recipient Larry Ryback: Leading with Purpose, Growing with Heart CHART • Jul 2, 2025 | 2000 Views 68 articles were posted, with 81,405 Total Views – a 65% increase in views from 2024! Patrick Yearout, Ivar's & Kidd Valley Restaurants • Jul 22, 2025 | 2222 Views Rethinking Modern Hospitality Training: A Frontline First Approach
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