5274 Scotts Valley Dr #102 Scotts Valley, CA 95066 831-430-0616 www.VisitingAngels.com/SantaCruz 229 Reindollar Ave., Suite E Marina, CA 93933 831-392-0876 www.VisitingAngels.com/Monterey
A Happy Heart
How Caregiver Support Keeps Visiting Angels Flying
What do we do when a client feels like they have nothing in common with their caregiver?
increases, premium pay for caregivers who
average 30 or more hours per week each month, family picnics, and awards banquets to recognize outstanding caregivers. Each year, we
Recently, we received a call from the daughter of a client whose mom told her, “I just don’t get along with the person they send. We have nothing in common; it’s just not working.” We could have immediately made a move to replace the caregiver, but this wouldn’t have addressed the real issue, which is helping the caregiver discover how she could get to know her client better and possibly find some commonalities. It is not uncommon for a care recipient to feel as though they have nothing in common with the caregiver, since they are, essentially, virtual strangers. Part of the caregiver’s job is to find ways to get to know the care recipient. This is a skill that many caregivers have to learn. In this particular situation, the care manager became involved and helped the caregiver ask the right questions to get to know the care recipient better. They found they had a common love for gardening and scrapbooking. This simple connection helped improve their relationship tremendously. Now, the care recipient looks forward to their visits. The training we offer our caregivers is intended to help develop their skills and make them better at what they do, which means our clients are more satisfied. I know I’ve said it before, but our caregivers are truly the heart of Visiting Angels. We work hard to make sure they are satisfied and happy while working with us. We do this through hands- on training, which caregivers can take advantage of whenever they want to improve their skills. We offer competitive pay
have a holiday open house here at our office, where we visit and enjoy refreshments, and each caregiver receives a gift card and has a chance to enter a drawing for an incredible prize. Last year, it was a big-screen TV. We also have an open-door policy at the office, so if a caregiver ever needs to come in and talk about any concerns they might have, they are free to do so. We can’t correct problems if we don’t know they are happening. Last week, I mentioned the survey service we use to check in with our clients and their families, but Home Care Pulse serves another function. This program helps us make sure our caregivers are satisfied too. Our caregivers will be randomly selected to anonymously rate their experience with Visiting Angels. We want to score well, and recently, we earned a high honor. Home Care Pulse named us an Employer of Choice for 2017 based on the positive feedback they collected from our caregivers. It’s nice to know we have achieved our goal in providing our caregivers with the environment they need to feel successful and happy. When our caregivers are happy, our clients are the direct recipients, and we can ensure they will be happier, too.
Cindy Saunders, EXECUTIVE DIRECTOR
831-430-0616 | 1
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