Why and when people choose toll roads Most people are relatively infrequent users of toll roads. In both Australia and North America, most people use
When deciding to use a toll road, people are doing so because it provides them with the most direct route, saves time and helps them avoid traffic. The ability to save on fuel costs – a top cost of living concern – is also a key consideration due to quicker trip times on toll roads (Figure 19).
Most people use toll roads less than once a week
toll roads less than once a week. Daily commuters make up the smallest percentage of toll road users across all cities surveyed (Figure 18).
People use toll roads to take the most direct route, save time, and avoid traffic
Figure 18: FREQUENCY OF TOLL ROAD USE Frequency of toll road use
Greater Washington Area
Sydney
Melbourne
Brisbane
Montreal
Commuter Once a day or more Frequent Once a week or more Infrequent Once a month or more Intermittent Once a year or more
1%
4%
2%
3%
2%
21%
31%
21%
16%
10%
21%
22%
23%
14%
7%
32%
25%
37%
27%
18%
Non-user Less than once a year or never
26%
18%
18%
40%
62%
Q. How often do you travel on any road, bridge, or tunnel you must pay to use, otherwise known as a toll road?
Figure 19: REASONS FOR USING TOLL ROADS Reasons for using toll roads
Greater Washington Area
Sydney
Melbourne
Brisbane
Montreal
Most direct route
47%
49%
52%
54%
43%
Saves time
61%
61%
58%
46%
42%
Less traffic
30%
24%
29%
26%
30%
Saves fuel (shorter overall drive time)
22%
20%
23%
19%
16%
No other transport option available (e.g. un-tolled road, public transport)
14%
12%
12%
21%
15%
Safer to drive on
13%
11%
9%
13%
14%
More consistent travel times
18%
22%
16%
17%
11%
Other reason
2%
3%
3%
2%
4%
Fewer greenhouse gas emissions
4%
3%
3%
6%
4%
Q. Why do you use toll roads? Please select all that apply.
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