S2678
RTT - Patient experience and quality of life
ESTRO 2026
Keywords: Patient anxiety, increased gantry speed
94% in Centre B.Overall satisfaction was strong, with 99% of patients reporting satisfaction in the areas of Accountability and Improving Health and no additional constructive feedback.
Digital Poster Highlight 4013 Three years, two centres, one question: What really matters to radiotherapy patients? Ita-Marie Dunne 1 , Fiona Lowe 2 , Heather Ryan 2 , Mary Hickey 3 , Erica Bennett 2 1 UPMC Hillman Cancer Centre, UPMC Hillman Cancer Centre, Waterford, Ireland. 2 Bon Secours Radiotherapy Cork, in partnership with UPMC Hillman Cancer Centre, Cork, Ireland. 3 UPMC Hillman Cancer Centre, UPMC Ireland, Waterford, Ireland Purpose/Objective: Patient Reported Experience Measures (PREMs) are measures of a person’s perception of their experience with a healthcare service (1). They are important in oncology as the complexity of treatment pathways and multidisciplinary care can significantly affect a patient’s overall experience and quality of life. Within our radiotherapy network, PREMs are captured to ascertain the quality of care provided during radiotherapy, to inform service improvements, and serve as a Key Performance Indicator (KPI) and benchmarking tool. This report presents a three-year review of PREMs from two geographical distinct radiotherapy centres in Ireland. Material/Methods: Between July 2022-July 2025, patients undergoing radiotherapy were invited to complete a mixed methods Patient Experience Feedback survey at two timepoints: mid-treatment and final fraction. Surveys were completed anonymously either electronically via the patient's own device using a QR code, on the departmental tablet, or on paper. The survey, adapted from the U.S Agency for Healthcare Research and Quality’s Consumer Assessment of Healthcare Providers and Systems framework (2), included 14-19 questions depending on the survey timepoint. Patients rated their agreement with statements and could provide free-text comments or suggestions for improvement. Eight key themes are assessed: Access to Care, Dignity and Respect, Safe & Effective Care, Communication & Information, Participation, Privacy, Improving Health, Accountability.Survey responses were collected using Microsoft Forms, with data subsequently analysed in Microsoft Excel. PowerBi dashboards were generated and facilitated a systematic review of PREMs results. Results: A total of 6002 patient responses were received across both centres during the study period.A key KPI, the percentage of patients rating their experience 9 out of 10 or above, showed high satisfaction. The mean score in Centre A was 95% and
Free text constructive feedback was categorised under the eight themes, with the top five reported themes shown in figure 1. Access to Care emerged as the primary area for improvement across both centres. Further analysis highlighted challenges relating to appointment flexibility, parking availability, insufficient toilet facilities and transport challenges as outlined figure 2.
Conclusion: PREMs are a valuable tool for evaluating service quality and highlight the lived experience and challenges faced by patients in navigating a course of radiotherapy treatment. Routine collection and analysis of PREMs enables continuous quality improvement, informs service improvements and promotes a culture of patient-centred care (3) References: 1. Weldring T, Smith SM. Patient-Reported Outcomes (PROs) and Patient-Reported Outcome Measures (PROMs). Health Serv Insights. 2013 Aug 4;6:61-8. doi: 10.4137/HSI.S11093. PMID: 25114561; PMCID: PMC4089835.2. AHPS Cancer Care Survey. Content last reviewed July 2020. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/cahps/surveys- guidance/cancer/index.html3. Shunmuga Sundaram, C., Campbell, R., Ju, A. et al. Patient and healthcare
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