Problem Solving Steps
Results Patients heal faster now and have a more positive experience overall. The hospital staff can now conduct 95% of all procedures without an overnight stay and the hospital itself scores 8.6 (out of 10) on its customer satisfaction surveys.
Test & Monitor
Ideation
Solution
Empathize Define
Look at the impact of ideas &
Look in & outside the health care for ideas about how to improve the hospital service
Patient – thinking
Define problem statement > reduce patients’ fears
Experiment based on the most promising concept
costs. Exmp:
Identify patient’s emotion
Animal printed t-shirt and
Eyepad app etc
Made with FlippingBook - Online catalogs