INFORMING OUR ASSOCIATES ABOUT ALL THINGS AVERITT • VOL. 8 • 2025 COMMUNITY CHALLENGE matters
LIFTOFF ON SHOP ENHANCEMENTS: HOUSTON CELEBRATES EXPANSION P3 THREE DECADES OF SERVICE: CUSTOMER SERVICE TEAM REACHES MILESTONE P4 LIFESAVING ASSISTANCE: RALEIGH ASSOCIATES HELP SAVE A LIFE P5
SHOWING OUR APPRECIATION
Our recent Driver Appreciation Week festivities ranged from cookouts to food trucks, as well as dessert trucks and other unique celebrations. See more on P2
TEAM NOTES DRIVEN BY PURPOSE FOR THE LONG HAUL FROM GARY SASSER
October is a special time because it marks our team’s anniversary. For 54 years , we’ve been driven by one purpose: helping people succeed. There are many ways we do that. We serve as the backbone for customers throughout our network with innovative and creative solutions to help them meet their needs. We support our associates with meaningful career opportunities, state-of- the-art facilities and amenities to give you the best possible quality of life on the job. And we invest in our local communities through Averitt Charities. We like to say Our Driving Force Is People , and I’m confident that our future is as bright as it’s ever been. We have the best infrastructure to keep us ready for whatever is next. We have the best plan in place to move forward the right way. And, most importantly, we have the best people. DRIVER APPRECIATION, AVERITT-STYLE Driver Appreciation Week is one of our biggest celebrations of the year, and this year was no exception. Facilities across our network found outstanding ways to show our driving force what you mean to us. Those included cookouts, food and dessert trucks and other unique festivities. We also had companywide drawings for Red Thinkin’ Rewards points, headsets, GPS units and other electronics, and five new truck assignments for over-the-road drivers! To see a full gallery of the events, our special Driver Appreciation Week video and podcast and a list of prize winners, go to InsideAveritt.com/DAW2025. T m
You – our associates – are one of the biggest reasons we’re a leader in the transportation industry. Since 1971, your commitment to excellence has earned the respect of our customers, and the relationships you’ve built have made a lasting impact. After all, what we do is about much more than delivering freight from Point A to Point B. We truly are in the people business. As we move toward another decade together, I’m excited to see what the future holds for us. We’re in a stronger position than ever, and I believe our people, our plan and our purpose will bring us success for the long haul. T m
ATLANTA WEST
DALLAS
GREENSBORO
JACKSON TN
TUPELO
MIAMI
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LIFTOFF ON SHOP ENHANCEMENTS Houston Celebrates New Shop Expansion Our shop capabilities are soaring to new heights in Houston after some recent enhancements to our facility there. The expansion is close to 2,000 square feet, and it includes amenities that increase associate comfort, safety and efficiency. And they put us in an outstanding position for growth. The construction included the following: • Addition of two double-sided shop bays, allowing four trucks to be worked on at the same time • Forklift bay and complete upgrade on the truck wash • Addition of a shop office, shop breakroom and two bathrooms • Renovations to the existing bathrooms • Enhancements to the breakroom lounge (ice machine, refrigerators, microwave, coffee pots, big- screen TV and more) “The recent expansion and upgrades to our service center's shop have brought more than just square footage and new equipment – they’ve sparked a renewed energy and pride across the entire team,” says Service Center Director DEXTER MCMILLER .
Our Houston shop expansion includes the addition of two double-sided shop bays, a forklift bay, complete upgrade on the truck wash and much more.
As with all our enhancements, Dexter says it’s for a bigger purpose. “This expansion is about more than making our associates comfortable. It’s about investing in our people,” he explains. “And judging by their response, it’s an investment that’s already paying off.” As we move forward, we’ll continue to invest in the best facilities. Because investments like these go back to our Winner’s Circle . They keep our trucks rolling, which helps us deliver outstanding service to Our Customers . They give Our Associates the best quality of life possible on the job. And they secure Our Future by attracting even more good people who are looking to work for the best team! T m
Make plans to attend a cookout near you! View more appreciation cookouts on the Events Calendar at InsideAveritt.com . UPCOMING COOKOUT EVENT SCHEDULE
NOV EMB E R
D E C EMB E R
Dec. 9 Jackson MS Dec. 10 Jackson MS Dec. 17 Nashville Dec. 18 Nashville
Nov. 11 Costco College Park 2-8p Nov. 12 Costco College Park 7-11a Nov. 13 Costco Eastaboga 10a-4p
2-8p 7-11a 2-8p 7-11a
NEW LEADERS Donnie Reagan Service Center Director AUSTIN RETIREES Thank you for your service to our team!
One way our retirees can stay connected to Averitt is by becoming a member of the Ambassador Team, a special group of retired associates who stay connected to our unique culture of giving back. Ambassador teammates are annual contributors to Averitt Cares for Kids and are welcome to participate in the Team Up Community Challenge, People Like You Referral Rewards, and more! Email Dusty Barrow in Marketing and Communications at dbarrow@averitt.com to learn how to join. STAY CONNECTED THROUGH THE AMBASSADOR TEAM
Michael Fricke Robert Gates William Holder Burnell Jones John Lathan Frank Matlock Jerald Hull Dwayne Pritchett Larry Ritchie Robert Sanchez
Mercedes Jackson MS
Robert Simmons Patrick Swank
Houston
Peoria
Knoxville
Rickey Wise
New Orleans
Corbin-London
Memphis
Tampa
Jackson TN
Cracker Barrel
Thomas Barrett
Chattanooga
Cincinnati
Rick Couch
Austin
Austin
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Customer Service Team Celebrates Milestone, Looking Toward The Future THREE DECADES OF SERVICE The Winner’s Circle is one of the keys to who we are as a team. And a focal point of the Winner’s Circle is “Our Customers.” For 30 years now, our Cookeville-based Customer Service team has played an integral role behind the scenes in making sure our customers have the resources and freight visibility they need. This group of more than 180 associates also supports teammates in the field, allowing them to do what they do best – deliver excellence each day. KUDOS FROM CUSTOMERS The commitment our Customer Service team shows is certainly noticed by our customers. Consider these compliments from a wide range of customers in recent years: • “I deal with a lot of carriers, and I believe customer service is the most important part of how your business is perceived. Your customer service team is so helpful, and your response time is awesome.” • “We are grateful for Averitt’s dedication and contributions and look forward to achieving even greater success together in the years to come.” • “I really appreciate the amazing customer service Averitt has. Today, good customer service is hard to find.” Director of Customer Service ELAINE GROSSHOLZ says successes like these are a direct result of our original vision for the Customer Service team, and our culture of teamwork and focus on the future. “When we developed centralized customer service, we wanted to provide world-class service,” says Elaine, who has been with our team for 36 years. “We wanted to provide the most consistent, responsive and convenient service in the industry. We wanted it to be easy to do business with us. We wanted our customers to be speaking with trained customer service specialists who were willing to go above and beyond to meet their needs. I think staying focused on these key things has led to us having such a strong team.” AN EYE ON THE FUTURE At the same time, Elaine says we’ve been focusing on technology trends to adapt to our customers’ needs. “Customers are moving away from the traditional phone call to gain information,” Elaine explains. “Currently, we are processing more than 1,000 customer service emails and more than 100 customer chats per day. And we are using technology with email/chat routing software to help our associates respond to those in a timely manner.” Our forward thinking for the last 30 years has made a profound impact. Today, the Customer Service team is a 24/7 global operation featuring 183 associates on 11 teams. Those teammates have the backing of a leadership group of 13, including nine who have 20-plus years of experience:
Director of Customer Service ELAINE GROSSHOLZ (center), pictured with Vice President of Information Systems TIM SAYLOR (left) and Executive Vice President of Sales & Marketing KENT WILLIAMS (right), says the success of our Customer Service team is a result of our culture of teamwork and our focus on the future.
CYNTHIA TAYLOR (30 years), KERI SMITH (28), JANICE FLOYD (27), MARCIE COUNTS (26), NICHOLE NORRIS (26), JESSICA BROCK (25), TIFFANY ANDERSON (22), MARC ROBINSON (22) and BECKY KING (21). OPPORTUNITIES FOR GROWTH Promote From Within is a frequent saying within our team, and Customer Service is a prime example of what’s possible when it comes to Averitt career growth. “There are 198 associates who started their careers in customer service and now work throughout our corporate office and in the service centers,” Elaine says. “These associates are now in director, sales, leadership and other positions throughout the company's service offerings. We are very proud to have worked with these associates and value their contribution to making customer service what it is today.” WHAT’S NEXT? Elaine says the goals for our Customer Service’s team’s future are simple. “We want to continue to provide world-class service to our customers,” she says. “We want to continue to coach up our associates and help them achieve the goals they have set for themselves. And we want to listen to what our customers’ needs are and find the most efficient and effective ways to meet those needs through our associates and technology.” We’re thankful for all the ways our Customer Service team has our team’s back and our customers’ backs. And we look forward to a bright future and continued growth of this vital group! T m
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LIFESAVING ASSISTANCE
Raleigh Shuttle Drivers Earn Presidential Achievement Award
Two of our Raleigh shuttle drivers, ABDOUL NIANG and JIM NICHOLSON , recently used their training and awareness to save a man’s life while on the road. Both were traveling east on Interstate 40 in Durham early in the morning when they came upon a multi-vehicle crash involving a motorcycle. Abdoul and Jim alertly slowed down, parked their trucks and stopped traffic to provide cover for the motorcyclist until first responders arrived on the scene. “Abdoul's situational awareness and defensive driving skills likely saved this man's life,” explains Raleigh Service Center Director BRETT FOGLE . “Abdoul braked in time and was able to stop safely in front of him.” Region 5 Vice President of Operations TRAVIS WEBSTER adds, “Abdoul and Jim have always been consummate professionals who have exemplified our Averitt culture in all they do. It certainly didn’t surprise me when I heard who had stopped to help.” The motorcycle driver was transported to a local hospital with life- threatening injuries, but because of Abdoul’s and Jim’s quick thinking, the outcome was much better than it could have been. “I spoke with the victim's sister, and she advised he was going to make a full recovery,” Brett says. “She was extremely thankful for everything our drivers did to help her brother.” AWARD-WINNING ACTIONS Because of their actions, Abdoul and Jim were both recognized with Presidential Achievement Awards ! The highest R+ honor associates can receive, this award goes to those who go above and beyond in support of Our Customers, Our Associates and Our Future as determined by our management team. Recent winners of the award are Dedicated driver DUANE LARGENT , who helped save the life of a fellow truck driver who had been shot while traveling on the interstate; and Mayfield city driver SHONDALE KENDALL , who earned his recognition for his consistent shining example of professionalism, excellence and safety. We want to say a special thank you to Abdoul and Jim for their heroic actions on the highway, and we look forward to seeing more examples of associates who earn Presidential Achievement Award status! T m
Raleigh shuttle drivers JIM NICHOLSON (left) and ABDOUL NIANG (right) were recently honored for their lifesaving actions after they came upon a multi-vehicle crash involving a motorcycle on Interstate 40.
BEAT THE BUG!
Time to get your flu shot! Keep the bug away by visiting your primary physician, nearby pharmacy or minor emergency clinic. Flu shots are free to associates and dependents who are enrolled in an Averitt medical plan. T m
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We’re in the process of opening our first new LTL market since 2017, with Ocala scheduled to ramp up operations in December or January. And if our newest service center director’s drive and determination are any indication, great things are ahead in the Sunshine State. DEANNA SONNENBURG has been dedicated to learning everything she can about our operations since she came to Averitt in 2020. Deanna had gained extensive transportation and logistics experience by the time she left her former employer in 2017. Wanting to get back into the workforce in 2020, she applied to several carriers in Austin. But then her husband, a driver in the transportation industry, learned more about Averitt from a driver with our team. A PERFECT FIT After talking with Austin Service Center Director RICK COUCH – who recently retired after nearly 20 years in that role – Deanna knew she was in the right place. In the meantime, though, Deanna received an offer from another company for full-time, salaried work. But she knew Averitt was the better long-term fit, and she decided to take a leap of faith with the part-time dock role. “We did my paperwork on my 40th birthday, in 2020,” Deanna says. “I always tell folks that it is still one of the top five days of my life.” CONSISTENT GROWTH A few twists of fate led to Deanna’s rapid career growth with Averitt. Her husband’s employer scaled back much-needed benefits at the start of 2021, meaning she needed to pursue a full-time position. A full-time position opened up, and Deanna was able to move into that role. Not long after, the Austin warehouse frontline leader position became available, and she was chosen for that job. Deanna served there for about two years before making her next move, this time to our Houston PortSide facility as Site Manager. It was there that Deanna was able to immerse herself in learning all our service offerings – LTL, Dedicated, Truckload, Distribution & Fulfillment and Integrated. “I’ve never been shy about my ambition,” Deanna explains. “I’m going to learn everything I need to know. Houston PortSide is a phenomenal building, and I’ve learned so much here. I’ve had the opportunity to work with all five service units. It’s really, really helped me understand and sell all of our services, understand where our future lies, and give me the ability to work with everybody at Averitt.” NEW FRONTIER Deanna is excited to see what’s next as she moves to Florida. “Ocala was a no-brainer,” she says. “Brand-new market. Brand-new facility. I couldn’t not do it. It just made all the right sense.” OPPORTUNITIES FOR EVERYONE Deanna says the culture of career growth that she’s experienced is open New Ocala Service Center Director Started As Part-Time Dock ASSOCIATE ‘RAISE YOUR HAND AND ASK FOR IT’
to everyone. “As long as I raised my hand and as long as I asked, Rick never told me no,” Deanna recalls of her time in Austin. “Having met other leaders and having been involved in other markets, that’s just who we are. A lot of companies talk about promoting from within, but they’re not about it. We don’t just talk about it. We walk it.” Deanna adds, “You are only limited by yourself. If there’s anything you want to do at Averitt, raise your hand and ask for it. We’ll point you in the right direction. Don’t wait for someone else to plan your career. Invest in yourself, raise your hand and be willing to learn everything. Have a humble attitude because nothing is above or beneath you. I stick to that to this day. Be flexible. If there’s a training, ask to be part of it.” Thank you, Deanna, for the foundation that you and our entire team at Houston PortSide have built, and we look forward to seeing great things on the horizon in Ocala and Florida! Are you looking to take your next step at Averitt? Check out our Opportunities Page at InsideAveritt.com/Opportunities to see a list of openings, information about our Leadership Development and Dock-To- Driver Training programs, and video testimonials about how we Promote From Within. T m New Ocala Service Center Director DEANNA SONNENBURG helped lead a strong team at Houston PortSide before being promoted to her newest role. Deanna began her Averitt career as a part-time dock associate.
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REFERRING FOR THE LONG HAUL
Jackson MS Frontline Leader Looks For Long-Term Fit
This year alone, two of James’ referrals have been hired. Perhaps part of the reason James is eager to share his experience is that he too was a referral hire. “I have a cousin who is in maintenance,” James says. “He talked about Averitt back when I was offshore working in the oil field. I was trying to get out of that, and word of mouth got me here.” James was initially hired as a dock associate. From there, he transitioned to a dock lead role, then oversaw the operations of a local account before being promoted to leadership. James shares his growth story with potential teammates, as well as his experience of what it’s like to wear the Averitt red. “The people I work with are very family oriented,” he says, “and they always check in on every associate to make sure everything is all right and going well.” DUE DILIGENCE James’ referrals have been a mixture of family, friends and people he Since he came to Averitt a little more than four years ago, Jackson MS frontline leader JAMES MARTIN has been active in referring People Like You to our team.
meets who would fit our culture. “I like to have a good conversation with someone,” he explains. “If it seems like they would fit in with the way we do things – working together and staying motivated – then I refer them, hand them a referral card and do what I can.” When James makes a referral, he ensures that person will make us stronger for the long haul. “I try to do a little research on my end before I put my neck out on the line to refer someone,” he says. “Anybody we get here, we want to make sure they stay for many, many years.” Thank you, James, for the way you’re building our team one referral at a time. And we also thank every associate whose People Like You referrals keep us strong! For more information about our People Like You referral program, including a list of open positions and how to earn referral rewards, visit InsideAveritt.com/PeopleLikeYou . T m Jackson MS frontline leader JAMES MARTIN (left, pictured with Service Center Director Michael Matherne) has seen two of his People Like you referrals get hired by our team this year.
People Like You are very important for our future success, because you know others who would be a great fit for our culture. These associates earned referral rewards after their referrals were hired to the Averitt team! SHOWING THE POWER OF ONE MORE Associates Referring People Like You, Earning Referral Rewards
Corporate associate LISA FLEMING
Atlanta West associate BARBARA HURST
Jackson MS Service Center Director MICHAEL MATHERNE
Houston Service Center Director DEXTER MCMILLER
Knoxville frontline leader WILLIAM MIZE
Chattanooga dock associate CHRIS MONTGOMERY
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EARLY BIRDIES AND SUPPORTING STUDENTS
$32,000 RAISED For Scott Wolf Scholarship
The tournament featured more than 110 golfers from throughout our network, including 11 Averitt Ambassadors who have retired and have chosen to remain connected with our team. The winners were: Championship Flight, 1st Place – Keith Davenport (Tri-Cities Ambassador), Erik Kardatzke (Corporate), DeWayne Tinch (Corporate) and Brian Mauldin (Atlanta West) Championship Flight, 2nd Place – John Honeycutt (Nashville), Mike Mader (Nashville), Chip Reed (Nashville) and Joe Paul Tackett (Nashville) Championship Flight, 3rd Place – Emanuel Pena (Corporate), Brad Philyaw (Atlanta West), Marc Robinson (Corporate) and Joseph Stockton (Corporate) 1st Flight, 1st Place – Jeff Auberson (Corporate), Donnie Dixon (Cookeville Ambassador), Tommy Lee (Nashville Ambassador) and John Walton (Corporate Ambassador) 1st Flight, 2nd Place – Tony Bailey (Chattanooga), Dale Pratt (Knoxville), Rick McMullen (New Orleans) and Larry Mason (Corporate) 1st Flight, 3rd Place – Webb Davis (Corporate), Jack Kelly (Corporate), Mark Hensley (Knoxville) and Steve Stollar (Atlanta West) 2nd Flight, 1st Place – Randy Dunn (Corporate), Sam Grinder (Corporate), Eugene Ojeda (Atlanta West) and Kent Williams (Corporate) 2nd Flight, 2nd Place – O'Fair Brooks (Mercedes Ambassador), Bruce Bullock (Meridian), Scott Timm (Atlanta West) and Danny Woodall (Decatur) 2nd Flight, 3rd Place – Brian Dudney (Corporate), Dwayne Gribble (Atlanta West), TJ Nelson (Corporate) and Daniel Wallace (Corporate) RECORD CONTRIBUTION Associates participating in the tournament raised close to $16,000 for the Scott Wolf Memorial Scholarship. That amount, combined with a matching contribution from the company, resulted in a record donation of $32,000 The Scott Wolf Memorial Averitt Open recently returned to Cookeville following last year’s rainout, and this year’s event raised a record amount for the Scott Wolf Memorial Scholarship!
for the scholarship! We also want to say thank you to DUSTY BARROW and TIM SAYLOR for their help in coordinating this annual tradition, as well as the volunteers who helped make it possible! To see a photo gallery and special video from the event, visit InsideAveritt. com/2025Golf . And to learn more about the Scott Wolf Memorial Scholarship, visit InsideAveritt.com/ScottWolfScholarship . T m At top, the winners of the Championship Flight were KEITH DAVENPORT (Tri-Cities Ambassador), ERIK KARDATZKE (Corporate), DEWAYNE TINCH (Corporate) and BRIAN MAULDIN (Atlanta West). Above, Knoxville associate DONNIE HALL , Corporate associate JEFF SMITH and Clarksville associate JACK HENDERSON celebrate on the course.
SAFETY AWARDS For a complete list of Safety Award winners, including five- and 10-year recipients, visit InsideAveritt.com.
OVER 20 TEAM We’re proud to add members to our Over 20 Team! The following associates joined our team in October of 2005:
Kenner Rowry Jerry Smoot Gary Taylor Bruce Turgeon
Jackson MS Mercedes Atlanta East Cincinnati Chattanooga Corporate Atlanta East
Austin Gant Donald Holmes 15 YEARS Michael Beaber Joseph Hicks Juan Mendoza Guary Pettis Jo Fisk
Jackson MS Birmingham
Matthew Whitesell Daniel Wilhite Tewfik Yusuf Nure
Fort Myers Memphis Chattanooga
Christ Bolden Vicki Dennis Stephan Gaidasz Jim Goodman Justin Hedge Jesse Jones
Mercedes Corporate Jacksonville Corporate
30 YEARS Walter Magee II 20 YEARS Obi Eze
Cincinnati
Miami
Atlanta East
For a list of October milestone service awards, including the newest members of our Over 20 Team, visit InsideAveritt.com .
Roanoke Raleigh
Atlanta East
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CHEERING UP OUR HEROES TEAM UP CHALLENGE AIMS TO BRING 'SEASON'S GREETINGS' TO OUR MILITARY
COMMUNITY CHALLENGE
Looking for a way to spread holiday cheer this season? While we are not asking you to sing loudly for all to hear, we ARE hoping you consider participating in our company-wide Team Up Community Challenge ! In partnership with Dallas-Fort Worth radio station New Country 96.3 and Support Our Soldiers, we’re joining a meaningful effort to send Christmas cards to active military members. From now until Nov. 3 , we are collecting digital card submissions from you, your family members and our customers. You can visit InsideAveritt.com/CardsForTroops to fill out up to eight cards!
For every four cards submitted, one hour of Team Up Community Challenge service time is logged. These hours result in a matching contribution to Averitt Charities, making your participation even more impactful. We hope you consider participating in this great initiative. Those who are away from home and serving our country need a little holiday spirit, too! T m
Fueling Smarter: Maximizing Efficiency on the Road
Managing your speed doesn't only improve fuel efficiency, it helps keep everyone safe on the road. That's why our Fuel Efficiency course is our focus for the fourth quarter. The video features small habits that can make a difference. Here are some tips to maximize your fuel efficiency and ensure optimal truck performance: • Check your tire pressure before taking off. Every 10 PSI under inflation can reduce efficiency by 1%. • Ensure oil and coolant levels are properly filled to maximize fuel efficiency. • Use cruise control when road conditions allow to help maintain a steady speed and save fuel . Whether you're new to the road or a seasoned driver, these habits can help you drive smarter and more efficiently. Explore the Fuel Efficiency course at InsideAveritt.com/Fuel to learn more. T m Simple habits that save fuel, cut cost, and boost performance
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Supporting College Football On and Off the Field Hitting the Gridiron
Our On Tour Logistics team is well known in the production and entertainment industry as an award-winning provider of logistics solutions. And this fall, we’ve jumped into another arena to provide equipment transportation for the Tennessee Tech University Golden Eagles and Kennesaw State University Owls football teams. Through these partnerships, we’re transporting gear and equipment to each of the schools’ away games in branded trailers. “This is a win for our program and our student-athletes,” said Casey Fox, director of athletics at Tennessee Tech. “Averitt’s support helps us focus on what matters most—preparing to win. Their commitment to our university and community is deeply appreciated.” These types of relationships also provide new opportunities for our OTL drivers when the touring season winds down, which typically begins in late fall. “These are perfect fits for our OTL drivers, who are accustomed to backing into tight spaces at arenas and stadiums,” says DANNY CROOKS , our vice president of corporate transportation. “It’s a really nice way to continue doing something similar to the concert tours or special events that typically fill our OTL schedule.” Whether it’s Tennessee Tech or Kennesaw State, our transportation services are helping teams stay focused on what matters most: preparing to win. These partnerships are a powerful example of how our team’s
We've partnered with Tennessee Tech to provide away game transportation for the team’s football equipment. Pictured from left to right: Bobby Wilder, Tennessee Tech football head coach; ALEXANDRA SWAFFORD , SCOTT ULMER and SCOTT BONNER of our On Tour Logistics team; and Casey Fox, Tennessee Tech director of athletics.
Our On Tour Logistics team secured the away game transportation for Kennesaw State football, traveling as far away as New Mexico to deliver the team's equipment.
proven track record for delivering innovative and creative transportation solutions can support local institutions and deepen our connection with the communities we serve. T m
From the Road to the Ring
Turning safe miles into unforgettable memories
Red Thinkin’ Rewards is one of the most unique programs we have that gives associates the chance to turn everyday achievements into exciting experiences. From vacation packages to electronics, sporting goods to appliances, the options are endless. For Lexington city driver LEROY WILLIAMS , those points turned into something unforgettable: tickets to a WWE Smackdown at Rupp Arena in Kentucky. This summer, Leroy and his family cheered on WWE superstars from lower-level seats. Through his 19-year Averitt career, he has earned points by achieving safe driving milestones, KPIs and service awards. Leroy used his earned points and turned it into a memorable family
night. “I was able to get four tickets with my Red Thinkin’ Rewards points – for me, my wife, nephew and daughter,” says Leroy. “Each ticket was like $700 apiece; they were expensive. It changed my perspective. This is the first time I've used my Red Thinkin’ Rewards, and I’m glad I did.” JUST FOR LEROY Leroy learned he could use the Just For You tab if he didn’t see what he wanted in the catalog. That's how he was able to request the tickets for his family. For Leroy, Red Thinkin' Rewards is more than just a program, it's part of the overall value of being an Averitt associate.
“You always have a chance to earn Red Thinkin' Rewards points,” Leroy says. Looking ahead, he adds, “I'm looking into getting some Dallas Cowboys tickets or a cruise.” Thank you, Leroy, for sharing
your positive Red Thinkin’ Rewards experience and encouraging us to do the same! To check your rewards and see what you could be winning, visit InsideAveritt.com/Rewards . T m
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SERVICE AWARDS
Below are the five-year milestones of associates WHO HAVE SERVED 20 YEARS OR MORE with our team. To view all available photos of our latest service awards, visit InsideAveritt.com.
Corporate associate KENNY CROSSMAN (left, 40 years) with purchasing manager Joey Jones (right)
Tampa associate DAVE MAY (left, 30 years) with Service Center Director Dick Wiggins (right)
Eastern NC associate JEFF PRICE (30 years)
Corporate associate LEIGHANN DOBSON (right, 25 years) with Director of Human Resources Laura Wettack (left)
Jackson MS associate DAMON MONDAY (left, 25 years) with Service Center Director Michael Matherne (right)
Tyler associate LLOYD ROSS (second from right, 25 years) with (from left) Region 6 Vice President of Operations Calvin Rackley, Service Center Director Bryan Walters and Region 6 Vice President of Sales Scott Harris
Vice President of Mexico Sales ED HABE (center, 25 years) with Vice President of Sales Rogers Luna (left) and Executive Vice President of Sales & Marketing Kent Williams (right)
Dallas associate MAURICE SMITH (25 years)
When we go above and beyond to provide excellent service, it shows that Our Heroes Wear Red! These associates went the extra mile to represent Averitt with pride – and our customers said it showed!
KENNY JONES – Greensboro "Kenny is at our business at least once a week. He's always very friendly and goes above and beyond. Today he swept the trailer out so that the loose tires we shipped would not fall over and get dirty. We have been using Averitt for 20+ years, and he is one of the best drivers we have ever had." Summer, Hoosier Asphalt Oval South Inc., Lexington, NC KARISSA HUTSON – National Call Center "There was an issue with a shipment delivering on time and Karissa really stepped to the plate on this! Karissa always goes above and beyond expectations! I cannot believe it! I cannot say enough good things about Averitt!" Katlyn, Burkmann Feeds – Bowling Green, KY
BRANDIE CARTER – Bowling Green "Brandie is always very helpful with any challenges we have. I was trying to locate a particular shipment, and she went above and beyond to help make sure it was delivered on time! This is why Averitt is top tier." Katlyn, Burkmann Feeds – Bowling Green, KY MICHAEL GORDON – Birmingham "Michael delivered freight to my restaurant. I would like to commend him on the outstanding service rendered. Michael was very persistent in making sure that my equipment was put inside the building before it rained. Michael was very kind, patient and helpful with a great attitude." Alex, Just Love Coffee Cafe – Tuscaloosa, AL
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Don’t Let your next step be down.
Stay safe – stay clear of the edge.
10.25 Remove poster by October 31
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