To put it simply, we view ESG as our licence to operate. Cruise
Not only are the principles of ESG – environmental protection, the safety of our colleagues, fair business practises – core tenants of our ethos, it makes strong business sense. Ultimately, our clients are consumer facing businesses, and being able to provide a best-in-class service requires the promotion and substantial advancement of ESG issues. Fundamentally, by definition, the leisure industry is a discretionary one which in order to attract tomorrow’s guests must be at the forefront of ESG. 2021 was a transition year for the industry as the majority of our managed leisure vessels returned to service following the pandemic. The impact that COVID-19 had on the industry was seminal. A return to service that prioritised the health and wellbeing of our crew and customers was our focus. To ensure this, we introduced adaptations such as heating ventilation and air conditioning (HVAC) modifications to vessels across much of the fleet. The preparatory analysis
work for these modifications identified environmental consequences. We also made it a priority to get our crew vaccinated, and liaised with local authorities and suppliers to facilitate this when needed, allowing colleagues to return to paid employment faster. Our ambition is to be able to support our clients in all endeavours, and we actively engage with our clients at executive management levels to promote ESG initiatives and progress. Over 2021 we have experienced our clients asking more and more questions regarding ESG and an increased focus on identifying technical solutions to lower their environmental footprint. One engagement of particular note was a landmark study with Saga Cruises where we provided a full ESG Audit and Analysis. This helped us to identify pathways to improvement and set quantitative KPIs and targets to measure progress and increase accountability. In 2022 we have started the implementation phase.
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