Main duties and responsibilities The postholder will: General: • Review, develop and implement processes and procedures for all of the above areas where appropriate. • Lead the Events & Hospitality teams through a period of changes to working and operational procedures. • Manage the Events & Hospitality Services budgets with responsibility for the trading performance of the commercial income areas of Events & Hospitality. • Setting KPIs for the areas in conjunction with the Head of Events, Hospitality & Business Services. • Ensure all relevant Health & Safety requirements are met and maintained. • Co-ordinate specialist training for the Events & Hospitality teams where required. • Set exemplary standards of customer service and ensure the team have the resources and training to achieve them. • Undertake Duty Management of events as part of a rota, and be responsible for managing this rota. • Line management responsibility for the Marketing, Sales and Engagement Manager; Commercial Hire Manager; Venue Manager; Fitness & Wellbeing Manager; including appraisal, development and objective setting, performance, instruction, guidance and support, grievance and disciplinary procedures, recruitment and induction; • Manage the recruitment and deployment of temporary, agency and casual staff, including students where appropriate, ensuring appropriate induction and instruction; • Develop and manage key internal and external stakeholder relationships, ensuring effective engagement with schools/departments and external suppliers in the planning and organisation of events and other activities; identify opportunities to strengthen local community links; • Negotiate and contract with suppliers of equipment, goods and services, optimising service quality, value for money and commercial returns; • Work collaboratively with other Estates’ teams to ensure the efficient coordination of services including front of house, security, health & safety and facilities services; • Maintain an appropriate understanding and practical application of relevant legislation and regulations including licensing, procurement and health & safety. • Develop and implement planning procedures for the Sports/Wellbeing and Entertainment/Culture programmes;
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