• Support the Venue Manager in leading the technical assessment of the venue and to take us to tender for a technical AV and production supplier for events, ensuring excellent value for our clients and securing maximum investment from the supplier. • Lead on new business development working closely with the Marketing, Sales & Engagement Manager to ensure new clients are acquired and maintained. • Be an active member of the Events industry in London and promote London Met to this arena. • Lead on setting the product, pricing, and marketing strategies working closely with the Venue Manager, Events Manager and Marketing, Sales & Engagement Manager, to create cohesive brand identities for the different event services. • Setting the standard of welcome that our students, staff and visitors should receive and support the Venue Manager, Front of House Manager and Bar & Hospitality Manager in achieving the delivery of this welcome at our receptions, catering outlets, bar and across our events. • Work closely with Estates colleagues in Operations to ensure that the reception service runs smoothly and that customers see one cohesive department across reception, security and other Estates services. • Act as the day to day contract manager for catering & hospitality ensuring that we work closely with our suppliers to provide an excellent service with fresh, healthy catering provided at value for money prices. • Manage the Hospitality budget (catering spend university wide for internal meetings and events) and work with the Head of Events, Hospitality & Business Services to set the criteria for how the budget can be spent and the services that will be delivered. • Support the development of new ways of delivering catering and hospitality services, with the needs of our students and staff in mind, and innovation and technology as key drivers. • Ensure data is collected and actively analysed to allow improvements to the service, and also to prove the positive effect of our services on student and staff satisfaction. • Lead the development of innovative technology solutions within the Events & Hospitality area. Fitness & Wellbeing • Work closely with the Fitness & Wellbeing Manager to develop a hybrid programme of fitness classes both online and on campus. • Develop and present business cases for further development of our Fitness & Wellbeing programme.
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