Job Description
Front of House Manager Job Purpose
To manage the Front of House team to ensure they deliver excellent customer service to students, staff and visitors via professional and appropriate staffing of reception points. Rota management of all Front of House Assistants and maintaining a pool of casual staff. To manage internal Hospitality operations including permanent and casual staff, the hospitality system, and external/contract suppliers. Key areas • Lead the day-to-day management of the Bar assisted by the Hospitality & Bar Supervisor. • Work collaboratively with the Events Manager and their team to ensure smooth delivery of bar and reception services at events. • Work closely with the catering services contractor and other suppliers of goods and services. • Support and assist in the planning and organisation of events. • Work closely with the Estates Business Partners to provide a main point of co-ordination for schools/departments to report any specific reception and Hospitality needs such as ad-hoc events/activities or special visitors. Main duties and responsibilities The postholder will: • Oversee the administration of the bar including stock ordering, delivery process, stock control etc. • Set product ranges and prices for the bars, periodically reviewing suppliers for quality and ensuring value for money. • Ensure all relevant Health & Safety requirements are met and maintained including food hygiene standards. • Undertake Duty Management of events as part of a rota. • Line management responsibility for the Hospitality & Bar Supervisor and a team of Front of House Assistants including appraisal, development and objective setting, performance, instruction, guidance and support, grievance and disciplinary procedures, recruitment and induction; • Supervise and direct casual staff involved in events and hospitality services,
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