Job Description
Estates Business Services Manager Job Purpose
The pro-active leadership of the Estates Business Services team, developing an efficient and resilient supply of administration services to the Estates department. To lead the strategic development of innovative feedback mechanisms, including the analysis of the data, and champion the use of data to improve services and communicate these changes back to our stakeholders. To manage the Estates Business Partner and ensure a smooth flow of information into and out of the Estates department, connecting our services and projects to the wider university community. To ensure compliance with Estates and Institutional governance requirements, providing support and advice to team members as required. Key areas • To lead the efficient running of the day to day operations of the Estates Business Services team. • To ensure the business services provided fit the needs of the Estates department. • To lead and develop the feedback system. • To lead and manage the collation, analysis and presentation of of complex information from a range of sources to inform optimal solutions. • To lead Estates drive to deliver service excellence supported by detailed performance reporting. Main duties and responsibilities The postholder will: • Develop the procedures and processes of the Business Services team to ensure an efficient service is provided. • Identify training gaps and ensure the development of the team, ensuring that the service is ‘future proofed’ to deal with changes in service delivery methods and technology. • Support the Estates Services Excellence Manager in the delivery of the Switchboard service, ensuring that we work collaboratively with IT to ensure resilience in the system.
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