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Person Specification
Attributes
Relevant Criteria
Essential/ Desirable
Relevant experience Leading and setting customer service excellence standards Leading a team Experience of change management
E E E E
Leading a business support team that deliver services such as diary management, minutes, online filing system management, timesheets, purchase orders, invoicing etc Experience of working with feedback systems in order to ensure excellent customer service Experience of designing and implementing feedback systems Account management experience delivering great customer service Managing Business Partners or Account Managers Experience of presenting feedback and other data to a wide audience Managing projects Stakeholder management Relevant business management or administration qualification Prince II qualification or equivalent knowledge Good knowledge of governance and associated procedures Good understanding of the key functions of a busy Estates department Good knowledge of relevant legislation such as GDPR, data protection act, freedom of information act etc. Events Management process knowledge or experience
E
D E D E D E D D D D D
Education and training
General and special knowledge
D
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