Introduction London Metropolitan University is a striving and ambitious institution committed to transforming the lives of its students through excellent education. We are committed to making education available to people from all walks of life, creating and advancing social justice, social mobility and access to opportunity and professions. Our graduates benefit personally, but also contribute to society, culture, public services and the economy in all areas of London, the UK and around the world. The Estates Business Services Manager is a pivotal role with the Estates Department and leads the day to day running of the Estates Business Services team. Key aspects of the role will include developing and delivering an efficient and resilient supply of administration services that fits the needs of the department. Leading and developing a feedback system, including the analysis of the data to improve services and providing line management to the Estates Business Partner to ensure a smooth flow of information into and out of the Estates department, connecting our services and projects to the wider university community. We are seeking a highly organised, collaborative, positive individual who has demonstrable experience of leading business support services (including diary management, minutes, online filing system management, timesheets, purchase orders, invoicing etc) providing exceptional customer service. You will have experience of managing Business Partners or Account Managers, designing, and implementing feedback systems with the ability to analyse, interpret and present often complex information and to a wide audience.
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