Shangri-La Academy Recommends Edition 3

Spa – Toolkit to Reopen Your Spa and Health Club

In order to prepare the Spa and Health Club colleagues to come back to business STRONGER, the HQ Spa team has conducted webinars on introducing a set of tools and guidelines. The sessions were facilitated by Carlos Calvo Rodriguez, Assistant Vice President, Spa (Training), with a total of 1790 attendees in the past two weeks.

HQ Rooms Teams Learning

HQ Rooms team has conducted weekly learning sessions for hotels to continue having learning opportunities during downtime. the topics covered in the past 7 sessions include: • Laundry Safety • FO Security • Cycle Time Study, etc. The sessions are only available in China region, and 1080 colleagues have attended the sessions.

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