3.JEN DEEP DIVE
In-depth information and must know about the brand, JEN by Shangri-La.
This course introduces you the brand personality, pillars and personas. It also provides an overview on the experience principles and JEN Signature Experiences. This course is mandatory for all JEN Talents. It also opens for self-enrolment for all colleagues who are interested.
4.GC Fundamentals
This exciting course aims to enable the learner to be aware of the importance of guest loyalty and gives them an understanding of what Golden Circle means to you and our members. This course is mandatory for all hotel employees including General Manager and ExCom. It also opens for self-enrolment for all colleagues who are interested.
5.Front Office Upselling
This exciting course aims to enhance your Upselling skills at Front Office by applying the knowledge and techniques learned. This course is part of a blended learning program, colleagues will need to start completing the online module. A face to face component will follow later in the year.
This course is mandatory for all L3-5 Front Office colleagues.
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