ARTICLE Stephen Long
THA Great Customer Experience Program (GCE)
GCE is free, it is all done at your venue, it is done when and how you want it and it offers great opportunities. The Great Customer Experience program provides venues with: • A review and consolidation of social media outcomes – what is your customer saying? • A business survey to get the business view – we explore your needs, strengths and weaknesses, whether you need assistance in employee management – many issues to inform us about how we can help. • A Venue Awareness (VA) Session that engages employees in the venue using simple concepts that create awareness, like:
“The lights go on” • The VA session is great for employees and operators alike – be informed, be aware, be engaged and enthused • Skill Sessions that use a Learning Framework called Typsy. This is the best on line learning framework we have been able to access and we are committed to it, o Typsy is a compilation of over 500 quality videos covering subject matter for all levels of learning. Videos are between 2 and 5 minutes generally and are surrounded by a learning framework that gives great management capacity to allocate tasks and monitor staff. o GCE Contractors will use Typsy in the VA and Skills Sessions along with practical sessions to inform and upskill your employees. Typsy is available for employee and business operators to use a learning platform and has many characteristics that can set venues up for staff integration and continual learning – it can assist with venues managing social media, WHS and many others facets of the venue operation. o GCE Contractors will assist venues to use the Typsy framework in venues till operators are comfortable with the product. 130 Venues and 1,100 staff have been involved in VA or Skills Sessions, so far • The vision for the GCE is “continual improvement of Customer Experiences and support of the Tasmanian Brand” – the Government through its funding arrangement with the THA delivering the Great Customer Experience Program and Typsy is here to help Tasmania to achieve that vision. It’s working, want to be included?
Contact: Stephen Long, Phone: 0439 100 290 or Email: stephen@tha.asn.au
August 2019 www.tha.asn.au
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