President's Report
Very shortly we will be submitting the first annual financial report for the four grant programs managed by the Tasmanian Hospitality Association (THA) and funded by the Tasmanian Government. It has been a busy seven months since we received the first stage of funding and I am pleased to report on the successful programs we have run to date. Along with the industry workshops, the industry forums provided us with the opportunity to invite some guest speakers and presenters to provide valuable information and insight on key issues impacting on our industry. The forums also provided us with an opportunity to host trade exhibitions and a networking event in each of the regional areas. These events were highly successful and provided much benefit and value for those attending, as well as our corporate partners. The Great Customer Experience (GCE) program is now ramping up and has become a very important program in supporting the growth and development of our industry. We are on track to reach the Tasmanian Government’s target of 2,000 hospitality businesses participating in the program by 2022. Importantly, the GCE program provides us with the means to promote and maintain the high quality service and experience Tasmania is now renowned for. Workforce development has been identified as one of the critical issues impacting on our industry and I am pleased to say there are some very important initiatives underway to help us meet this challenge. The THA has completed a pilot program of providing non-accredited training which has not only proved successful in providing the participants with industry focussed skills but we have been very successful in placing these people in the workforce. The pilot program has been well regarded by employment agencies and Skills Tasmania and the THA will now progress this to an extended trial which, if successful, will see the program established as a permanent initiative, and one which can be delivered around the State. The THA is also proving to be successful in promoting school based apprenticeships, which promises to be a very important pathway for promoting careers in the hospitality industry and where we can focus on the skills most in need. Our Clubs Tasmania program is also now in full swing. More than ever our RSLs and community and sporting clubs are in need of support and assistance in managing their businesses and being able to continue their vital community support role. We are now ready to roll out the Coward’s Punch program also. Launched by the Premier, Will Hodgman MP with boxing great Danny Green in June 2019, the Cowards’ Punch program is an important initiative to combat one-punch incidents. We are working closely with the Tasmania Police and community leaders to address this scourge in our society, and the funding from the Tasmanian Government will provide us with the capacity to get the message out there that this behaviour is simply not acceptable in our society. We are also continuing to work with our mainland colleagues and other national and international counterparts in sharing information and knowledge about contemporary practices, helping to ensure best practice and innovation in our industry.
August 2019 www.tha.asn.au
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