Why SAP?
Topcon
• SAP S/4HANA Cloud, enabling integrated master data, standardization across all subsidiaries, consistent pricing, real-time reporting, and single points of data • SAP® Customer Experience solutions, including the SAP Sales Cloud, SAP Marketing Cloud, and SAP Commerce Cloud solutions, supporting a consistent, personalized experience • Ability to implement standardized solutions with preconfigured integrations to maximize the IT teams’ resources
Engineering, Construction & Operations | United States SAP S/4HANA Cloud and SAP Customer Experience solutions
>25% Reduction in time for full regional consolidated month-end closing. 500% Expanded user base since implementing SAP Commerce Cloud
42% Of sales orders automated in one country, up from 18% and increasing rapidly
CX Story
Topcon Positioning Systems: Building a Customer-First Experience with a Truly Integrated Enterprise
Precision positioning equipment manufacturer Topcon Positioning Systems Inc. gained real-time data across its global operations after rolling out SAP S/4HANA Cloud and integrating it with the SAP® ERP application. By integrating SAP Customer Experience solutions with its new system, the company then transformed its sales and marketing activities. Topcon now has streamlined processes and greater data visibility across the entire go-to-market channel, helping it deliver a stellar customer experience. “What’s changed with SAP S/4HANA Cloud and SAP Customer Experience solutions? What’s not changed! We’ve matched almost every process with best practices from SAP and gained real-time visibility. The transformation is amazing. ”
Challenges
• Lack of standardization & automation • Low employee productivity & customer experience/ satisfaction • Lack of visibility of business processes, 360˚ view of customers
Outcomes
• Optimized operations, inventory and supply chain management • Expand business networks and collaborations
-David de Jong
Senior Project Manager, Topcon
Positioning Systems Inc
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