Why SAP?
High Tech | France SAP Business Technology Platform Evernex
• A cloud-based innovation foundation enabled by SAP® Business Technology Platform (SAP BTP) and integrated with the company’s existing SAP Business ByDesign® solution and other ERP solutions through SAP Integration Suite • Development of 20 SAP Fiori® apps, using SAP Extension Suite services (SAP Business Application Studio, the SAP Launchpad service, and the SAP Platform Identity Provider service for SAP BTP) • Real-time reporting across the business enabled by the SAP Analytics Cloud solution • Optimized inventory management using the SAP Integrated Business Planning for Supply Chain solution
BTP Story
How Can You Grow Your Business While Improving Customer Service with an Army of Digital Applications?
4x Faster to complete order entries for complex contracts 850,000 Stock items managed across 330 stocking locations
One Data source, accessed using multiple applications
Global third-party IT maintenance provider Evernex is committed to supporting its customers with sustainable and cost-efficient IT operations by offering repair services that extend the life of computer hardware past manufacturers’ initial maintenance periods. To help meet exacting service levels during a period of rapid business growth through increased productivity and efficiency, the company wanted to establish a robust, scalable, and unified digital foundation for its business management processes. It looked for a cloud-based solution architecture that would enable a standardized “clean core” strategy as the foundation for reliable end-to-end processes, data, and analytics. And it wanted to ensure user adoption by deploying intuitive and specific applications on top of the core that are tailored to employee roles.
6x Faster to locate and dispatch a spare part
Challenges
• Lack of visibility of business processes, 360˚ view of customers • Low employee productivity & customer experience/ satisfaction
“SAP BTP is helping us enhance the services we deliver to our customers by improving user experiences and providing each employee with the right tools and information to complete day- to- day tasks efficiently.”
Outcomes
• Optimized operations, inventory and supply chain management • Improved employee productivity and customer experience/ satisfaction
Chief Digital and Technology Officer, Evernex -Emmanuel Roland
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