Why SAP?
Isola
• SAP® ERP application, SAP Quality Issue Resolution solution, an industry cloud solution, and SAP Business Technology Platform to help ensure the company’s products and services meet the highest quality standards of excellence • Long-term relationship with SAP
Industrial Manufacturing | United States Industry Cloud Solution
25% Expected increase in performance of problem-solving processes through qualitative quality management
100% Transformation of manual, spreadsheet based quality issue tracking into fully automated processes Improved Control on internal quality management issues and problem resolution with the use of the 8D methodology
Improving Life by Enabling Innovation in Global Quality Management Processes Founded in 1912, Isola Group is a technology-driven global designer, developer, and manufacturer of high-performance base materials used in the manufacture of advanced multilayer printed circuit boards (PCBs). Worldwide, the company’s PCBs are used for wired and wireless communication, AI computing, satellite Internet, electric vehicle systems, medical devices, aerospace, the military, and numerous other applications. To fulfill its vision of improving life by enabling innovation, Isola wanted to digitally transform its core ERP and quality management systems and move them to the cloud. One of the first steps in this process included transforming its manual, internal quality control process into an automated, standardized, cloud-based solution. The company wanted to build a robust solution that could be extended to include quality issue management for both customers and vendors in the future.
Greater Global collaboration and issue resolution through a unified solution
Challenges
• Lack of standardization & automation • Complex system landscape & integration. No Single source of truth
Outcomes
“Isola’s leadership team had a strong desire to standardize its quality management globally, and SAP helped us take the first step. With SAP’s extensive support, we achieved exceptional value in optimizing our global quality excellence footprint.”
• Improved employee productivity and customer experience/ satisfaction • Manage governance, risk and compliance • Improved decision-making
Global Director, Quality Assurance, Isola Group -Chris Griner
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