Why SAP?
Spectrum Reach
• SAP Billing and Revenue Innovation Management solution for its proven success and functionality to support both current and future needs, as well as its native connection to SAP S/4HANA Cloud • SAP Convergent Mediation solution by DigitalRoute, an industry cloud solution, to track media data, support various customer billing models, and integrate with other business systems at Spectrum Reach • SAP Landscape Transformation software to replicate data across internal platforms • SAP Fiori user experience to improve both customer and employee experiences • M&S Consulting for its ability to implement strategic solutions and for its billing and revenue and integration experience
Media | United States Industry Cloud Solution
25% Reduction in payment application time
10% Efficiencies gained in the billing process, resulting in improved customer service
Improving AR and Data Processing for a More Flexible and Seamless Customer Experience Spectrum Reach is the advertising sales business of Charter Communications Inc., a broadband connectivity company and cable operator. It creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award- winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. A key to achieving these goals was to create a more efficient, streamlined user experience by consolidating more than 11 regional accounts receivable (AR) solutions and unifying invoicing processes.
Challenges
• Lack of visibility of business processes, 360˚ view of customers • Lack of collaboration & capability to scale
Outcomes
“With the help of SAP and M&S Consulting, we can now offer our customers more individualized services that meet their specific needs”
• Optimized operations, inventory and supply chain management • Improved employee productivity and customer experience/ satisfaction • Improved decision-making
Vice President of Finance, Spectrum Reach - John Osmanski
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