Why SAP?
MAPAL Industrial Manufacturing | Germany Industry Cloud Solution
• Zoovu’s AI-powered discovery platform makes it possible for technical consultants to quickly find and recommend the right product for their customer based on real-time data. • Zoovu is an SAP Industry Cloud Partner Solution that seamlessly integrates with SAP Customer Experience to deliver customized AI-powered discovery experiences with enterprise-grade capabilities such as automatic semantic enrichment, extensibility, and conversational assistants.
4 Month deployment across 25 countries
450+ Technical consultants leveraging the Solution Expert digital assistant tool
Industry Cloud Story
Futureproofing Global Sales With an AI-Powered Discovery Platform Powered by Zoovu
With a global sales team and an extensive portfolio of complex, variant-rich products, it was crucial for MAPAL to standardize its sales approach and empower each of its salespersons across the globe to provide quality product advice quickly – every time. MAPAL seamlessly integrated Zoovu, an SAP Industry Cloud Partner Solution, into their SAP software landscape, to develop an intuitive digital assistant, the Solution Expert, which is now available on every company phone. The Solution Expert speeds up and streamlines the sales process, allowing the MAPAL team to quickly identify the perfect solution for each customer's unique requirements and application areas and add products to a quote with ease.
Challenges
• Complex system landscape & integration. No Single source of truth • Lack of visibility of business processes, 360˚ view of customers • Lack of collaboration & capability to scale
Outcomes
• Improved sustainability and innovation • Reduced Time To Market • Improved employee productivity and customer experience/ satisfaction • Reduced implementation time • Improved decision-making
“With Zoovu, we found a technology partner that combines an extremely intuitive and flexible platform with an experienced team, available integrations, and the know-how to transfer our unique requirements into a successful solution.”
Team Leader (IT) Business, MAPAL -Dennis Winter
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