Why SAP?
• OMS+ DataXstream directly supports counter, mobile, and call-center sales in the SAP® ERP application • Improves both employee and consumer satisfaction • Customer-assisted sales order-management solution allows for real-time communication with the supply chain and significantly lowers system support costs • OMS+ -- an SAP Endorsed App and industry cloud solution available on SAP Store -- with embedded SAP Business Technology Platform technology, was an ideal fit
Pacific Coast Supply BTS
90% reduction in automated store closing reduced procedures from three hours to 15 minutes
90% reduction in time to train new employees
Mill Products | United States Industry Cloud Solution
Industry Cloud Story
Improving customer service across a product offering comprising more than 22,000 items Pacific Coast Supply, LLC (“PCS”) is a large and diverse provider of building supply products in the western United States, with operations in 14 states. It needed a solution that would integrate with the SAP® ERP application to modernize its store operations. PCS turned to SAP partner DataXstream, LLC and the OMS+ cross- channel, order- management solution for assistance. OMS+ reimagines the user interface to reflect real-life customer engagements and provides the platform for making SAP ERP the foundation of a true unified commerce strategy.
Challenges
• Lack of standardization & automation • Complex system landscape & integration. No Single source of truth • High operating & maintenance costs
Outcomes
• Reduced implementation time • Improved employee productivity and customer experience/ satisfaction • Expand business networks and collaborations
“Customer issues were non -existent yesterday, and end-of- day reconciliation was nearly flawless. This is a great first step in PCS’s major modernization journey.”
CIO, Pacific Coast Companies Inc. -Martin Menard
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