Why SAP?
DTDC Express
• Unified foundation based on SAP Billing and Revenue Innovation Management solutions, including subscription order management, convergent charging, convergent invoicing functionality, as well as contract accounts receivable and payable functionality in SAP S/4HANA • Strong project governance during the deployment of SAP Billing and Revenue Innovation Management from SAP partner Cognizant • Advanced sales management capabilities and improved visibility for sales enabled by the SAP Sales Cloud solution, implemented by Knack Systems
1.5x More payment transactions managed by the same number of employees
500% Reductions in the number of tariff lines
Cargo Transportation and Logistics | India SAP Sales Cloud, SAP Billing and Revenue Innovation Management, and SAP S/4HANA Delivering a Foundation for Growth with Centralized Sales and Billing Management To improve operational efficiency, support business expansion, and attract potential franchisees, courier company DTDC Express Limited wanted to unify and digitalize its sales and billing processes. The company accelerated workflows by implementing the SAP Billing and Revenue Innovation Management solution and improved visibility by deploying the SAP Sales Cloud solution across its sales offices and franchisee network. Meanwhile, rapid development of new tariffs enables the provision of specialized services in response to changing market requirements
12 Million Parcels deliveries processed every month
Challenges
• Complex system landscape & integration. No Single source of truth • Lack of collaboration & capability to scale • Lack of standardization & automation
Outcomes
“SAP Sales Cloud and SAP Billing and Revenue Innovation Management enable our sales and accounts teams to work faster and more efficiently. Meanwhile, the software provides the flexibility and discipline we need to manage and grow a profitable business”
• Improved employee productivity and customer experience/ satisfaction • Improved finance operations • Improved decision-making
Chief Financial and Transformation Officer DTDC Express Limited -Santosh Abbimane
Access the Reference Asset!
63
© 20234 SAP SE or an SAP affiliate company. All rights reserved.
Made with FlippingBook Digital Publishing Software