SAP Value Stories

Why SAP?

Purolator

• Unified HR information system based on SAP® SuccessFactors® Human Experience Management Suite (SAP SuccessFactors HXM Suite), providing a single foundation for workforce planning, talent acquisition, and talent management • Support for mentoring programs and award-winning leadership development training • Intuitive feedback and analysis tools provided by Employee Experience Management solutions from SAP and Qualtrics

Cargo Transportation and Logistics | Canada SAP SuccessFactors HXM Suite and Employee Experience Management solutions from SAP and Qualtrics

7% Rise in the employee engagement score 71% to 78% 4.2% Voluntary turnover rate, compared with a national average of 12.5%

43% Increase in response rates to annual employee survey

HXM Story

Enabling Rapid Growthby Supporting Personnel Acrossthe Employee Lifecycle

Courier company Purolator Inc. considers its people to be its greatest asset, helping the company meet the challenges of the digital economy while delivering on promises to customers. However, siloed HR solutions made it difficult to gain the insights required to create informed HR strategies to nurture

Challenges

and develop employees. To address this, Purolator deployed SAP® SuccessFactors® Human Experience

• Complex system landscape & integration. No Single source of truth • Lack of standardization & automation • Lack of system support & features for sustainability

Management Suite, supporting data-driven decision-making and professional development programs and enabling efficient, integrated HR processes.

Senior Director of Safety and Organizational Excellence, Purolator Inc. -Tennyson Devoe, “ SAP SuccessFactors HXM Suite and Employee Experience Management solutions from SAP and Qualtrics have been instrumental in our ability to navigate through unchartered waters during the COVID-19 pandemic. In fact, we have had two of the most successful years in our company’s history.”

Outcomes

• Improved sustainability and innovation • Increased revenue growth • Improved decision-making • Improved employee productivity and customer experience/ satisfaction

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