Reč dobrodošlice
Welcome message
Mart 2022. godine
March 2022
Dragi putnici,
Dear Passengers,
DRAGO MI JE ŠTO SMO TOKOM GODINE KO- JA je za nama, uprkos svim izazovima, uspeli da ostvari- mo zadovoljavajuće rezultate. U 2021. smo prevezli više od 1,5 miliona putnika, što predstavlja uvećanje od čak 83 odsto u odnosu na 2020. godinu. Navedene brojke dodatno dobijaju na značaju imajući u vidu da pandemi- ja korona virusa i dalje u velikoj meri ograničava moguć- nosti putovanja. Takvi rezultati nas ohrabruju i pokazu- ju da smo na dobrom putu ka ostvarivanju cilja koji smo zacrtali za 2023. godinu – dostizanje pretpandemijskih nivoa iz rekordne 2019. godine. Krupni ciljevi zahtevaju i velika ulaganja – vremena, truda, energije, ali i resursa. Kako bismo podržali plani- ranu ekspanziju, započeli smo modernizaciju naše regi- onalne flote. Novi turbo-elisni avion tipa ATR 72-600, kojem smo dobrodošlicu poželeli krajem januara, pred- stavlja prvi korak na tom putu. Obnova flote je jedna od najznačajnijih strateških odluka koje će učvrstiti našu po- ziciju regionalnog lidera, značajno unaprediti operativ- nu efikasnost i, ono što nam je primarno, kvalitet uslu- ge koju vam pružamo. Raduje nas što obnavljamo sezonsku liniju do Za- dra, pa ćemo vas tokom leta novim avionom prevozi- ti do čak šest destinacija u Hrvatskoj. Dalje širenje na tržištu Evrope nas očekuje od juna, kada se priprema- mo da poletimo do još tri nove destinacije iz Beogra- da – Hanovera, Nirnberga i Salcburga. Nastavljamo sa snažnom ekspanzijom naše mreže kako bismo dopuni- li postojeću uslugu i pružili vam što veći izbor prilikom planiranja putovanja i odmora. Plan nam je da ove go- dine letimo do više od 60 destinacija u Evropi, Sever- noj Americi i na Bliskom istoku. S obzirom na to da putovanje počinje mnogo pre ukrcavanja na let planiranjem i organizacijom, omogu- ćili smo vam da što rasterećenije i brže prođete kroz tu fa- zu. U cilju pružanja najboljeg mogućeg korisničkog isku- stva, pokrenuli smo novu verziju naše mobilne aplikacije, koja će vam značajno olakšati kupovinu avio-karata i do- datnih usluga. Sistem je toliko savremen i jednostavan, da će vam za rezervaciju karte biti dovoljno svega ne- koliko minuta, čak i ukoliko nikada ranije niste koristi- li mobilnu aplikaciju. Uz sve zanimljive novine koje smo vam pripremili, ra- dujemo se i početku proleća jer je to znak da se bliži letnja sezona u avio-saobraćaju, koja startuje već 31. marta. Pred nama je uzbudljiv i dinamičan period i nadamo se da ste spremni za sva putovanja i destinacije na koje ćemo vas po- vesti. Počnite već sada da planirate nove avanture, jer kako je Hans Kristijan Andersen govorio – putovati znači živeti. Uživajte u letu i srećan put,
I’M HAPPY THAT WE MANAGED TO ACHIEVE SATISFACTORY results last year, despite all the chal- lenges. We carried over 1.5 million passengers in 2021, representing an 83% year-on-year increase. These num- bers are even more significant when we consider that the coronavirus pandemic continues to restrict travel great- ly. Such results encourage us and show that we are mak- ing good progress towards achieving our goal in 2023: to reach the pre-pandemic levels of the record-breaking 2019. Lofty goals require major investments - of time, effort, energy and resources. In order to support the planned expansion, we’ve started modernising our regional fleet. The new turboprop ATR 72-600, which we welcomed in late January, is the first step on that path. Renewing the fleet is one of the most important strategic decisions that will fortify our position as regional leader, significantly improve operational efficiency and, as our primary goal, the quality of the service we provide. We are happy to restore the seasonal Zadar service, and thus we will use our new aircraft to fly you to six destinations in Croatia during the summer season. Our further expansion on the European market will follow in June, when we plan to launch routes from Belgrade to three more new destinations: Hanover, Nuremberg and Salzburg. We are continuing the massive expansion of our network in order to complement the existing ser- vice and provide you with the broadest possible selection when planning your trips and holidays. We plan to fly to more than 60 destinations in Europe, North Ameri- ca and the Middle East this year. Considering that a trip begins long before a flight is boarded – with planning and organisation, we have ena- bled you to complete that phase of preparations as quick- ly and conveniently as possible. With the aim of provid- ing the best possible customer experience, we launched a new version of our mobile app that will make it much eas- ier for you to purchase flight tickets and additional ser- vices. The system is so advanced and simple that you will require just a few minutes to book a ticket, even if you’ve never previously used the app. Along with all the interesting innovations and advanc- es that we’ve prepared for you, we are also looking for- ward to the start of spring, as that means that the sum- mer season for air transport is approaching: it begins on 31 st March. An exciting and dynamic period is ahead of us, and we hope that you are ready for all the journeys and the destinations that we will be taking you to. Start plan- ning your new adventures now, because, as Hans Chris- tian Andresen said, “to travel is to live”. Enjoy the flight and have a good trip,
Jiri Marek CEO Air Serbia
JIRI MAREK, CEO AIR SERBIA
JIRŽI MAREK, GENERALNI DIREKTOR ER SRBIJE
Er Srbija » Air Serbia | 5
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