At OneWorld, we live our mission in little moments.
One of OneWorld’s tiniest patients began their unexpected debut in the world on a Thursday morning. According to Director of Nursing Courtney Nelson, RN, MSN, a pregnant patient visited the Women’s Health Clinic due to pain. The Patient Registration Specialist quickly notified nursing, who then called upon a midwife. An assessment revealed the patient was in active labor. Other team members called 911 and directed EMTs, while the clinic manager oversaw process flow. “This is the definition of teamwork from the moment the patient comes through our doors to the moment they go out! This speaks volumes of the commitment everyone has to patient care and safety,” Nelson said. Maternal instincts react to support unexpected arrival
OneWorld staff sprang into action when an external agency referred a patient with a possible active tuberculosis case, requiring a last-minute chest X-ray. Arranging the X-ray was just one part of the crucial next steps. Multiple staff members immediately coordinated case management, transportation, communication with the referring agency, translation services, financial arrangements and efforts to avoid unnecessary exposure to others. The patient was able to quickly return home. “We truly encompassed our core values today and exemplified what an interdisciplinary team can achieve when we all work together,” said Family Practice Clinical Services Manager Oliver Ramirez-Gutierrez, MPH, BSN, RN, CDCES. Collaborative crucial next steps in crisis
A patient recently visited OneWorld for medication refills and for feeling unwell. Because of the patient’s demeanor during rooming, the Medical Assistant (MA) administered a depression screening. This and a subsequent screening indicated the patient was at high risk of suicide. The MA and provider, along with the Associate Nursing Director, collaborated with the Behavioral Health team to prioritize care for the patient. Team members stayed late with the patient to create a safety plan. Clinical Services Manager Marianne Toledo, BSN, RN, offered kudos to all involved. “They made this patient feel safe so she was able to share her situation and accept help,” Toledo said. “The team truly made a life-saving difference for this patient and her family.” Astute observations make an impact
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EXCHANGE | ISSUE 3 2025
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