PILLAR POWER OWNER MENTALITY In September 2024, we launched Boost Insights, our new digital assessment platform, which initially faced significant teething issues and a high volume of customer queries. Throughout the autumn term and beyond, Sarah provided invaluable support to both customers and colleagues - responding promptly to queries and ensuring schools could access assessments and data when needed. SARAH BARON
Sarah has also contributed to the Creatio CRM project, attending training and providing valuable sales team insights. In the autumn term, she covered a vacant sales territory, handling school meetings, queries, and orders. This spring, she also dedicated significant time to training and supporting a new team member. These are just some examples of how Sarah has gone the extra mile and shown a clear Owner Mentality. I do not doubt that her support during this extremely busy transition period has helped us to retain many customers and greatly reduced the stress faced by the Sales Team. Every person on the team has commented on how helpful and supportive Sarah has been this year.
One issue with the new platform was disappearing test credits from school accounts. Sarah responded promptly, replacing credits for schools needing to carry out time-critical assessments. A platform bug in the autumn term prevented schools from placing top-up orders for interactive tests. Sarah ensured these were added manually so schools could assess all pupils as planned. Early in the autumn term, Sarah recorded two training webinars - one for primary and one for secondary schools - providing essential guidance on accessing, setting up, and using the new platform. These webinars became invaluable resources for both new and existing customers and helped reduce the sales team's workload significantly.
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