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The Profit Vault January 2026
STOP WHITE-KNUCKLING YOUR PHARMACY
LEARN FROM MY DELEGATION MISTAKES SO YOU DON’T REPEAT THEM
Gearing up for a bigger, better 2026? Let me say something loud and clear: You cannot build the pharmacy you want while carrying the entire operation on your back. I’ve tried it. I’ve failed at it. And the only reason I’m standing here preaching delegation is because I learned ( painfully ) that white-knuckling every task is the fast lane to burnout, bottlenecks, and missed opportunities. Delegation isn’t a magical skill you wake up with on Jan. 1. It’s a muscle. And if you want it to be strong, you have to train it just like your team has to train to receive it. So, let’s talk about building that muscle, avoiding the traps I fell into, and starting 2026 with an operating system that actually supports your growth instead of suffocating it. DELEGATION DOES NOT MEAN DISAPPEARING. When I first started delegating, I had zero guidance. No playbook, no mentor, and no “Delegation for Dummies.” Just me, my overloaded to-do list, and the naïve belief that delegation meant passing something off and never thinking about it again. I would assign a task, cross it off my list, and strut off as if I’d just unlocked a new level of leadership. Except … tasks didn’t get done. Or they did, but not the way they needed to be done. And I couldn’t blame my team; I was the one skipping check-ins, ignoring expectations, and failing to follow through. Saying this out loud now sounds ridiculous, but at the time, it felt logical: “ I gave you the task. Why wouldn’t it be done exactly how I envisioned it? ”
Because, unfortunately, people can’t read your mind, and delegation without communication isn’t delegation. It’s abdication. Once I learned that, everything changed. START SMALL. BUILD THE MUSCLE. TRAIN BOTH SIDES. Let me give it to you straight. If your delegation muscle is weak, you won’t start by handing off payroll, regulatory compliance, or your entire front-end strategy. You start small. Just like you wouldn’t walk into the gym today and deadlift 250 pounds, you’re not going to throw your most high-stakes responsibilities at your team and hope for the best. That’s how frustration, resentment, and “I’ll just do it myself” spirals happen. Do this instead:
•
Assign a small task
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Overcommunicate (yes, even if it feels annoying)
•
Check in regularly
•
Coach through the mistakes, because there will be mistakes
And honestly? In the beginning, delegation feels harder than doing it yourself. That’s the trap. That’s the moment most pharmacy owners back out. But if you push through that uncomfortable phase, the phase where you’re training yourself and your team, you unlock real freedom. The kind that opens the door to big-picture thinking, strategic planning, and growth that actually sticks. MANAGE EXPECTATIONS. (SPOILER: YOU WILL BOTH MAKE MISTAKES.) When you delegate, you’re not just handing off a task. You’re building a relationship. And like any relationship, expectations matter. One of the best habits I ever adopted was opening a delegation conversation with something like: “Hey, mistakes are going to happen on both sides. That’s normal. Let’s agree to coach each other through it.”
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TURN BUSYWORK INTO BUSINESS GROWTH
The Secret to Scaling Your Pharmacy? Let Go of the Right Tasks
So, you’ve decided it’s finally time to start delegating, but one question always comes up the second you finally accept you can’t do everything: “Okay … but what do I delegate?” Most owners don’t struggle with the idea of delegation. They struggle with the decision-making part. What do you keep? What do you let go of? What still needs you? What absolutely doesn’t? That’s exactly where the Expert Task Analysis worksheet comes in. And yes, it’s included as a QR code download so you can print it out, scribble on it, and brain-dump your way to freedom. Let’s break it down. THE BRAIN DUMP THAT CHANGES EVERYTHING The first step in the Expert Task Analysis is deliciously simple: Write down everything you do. Every. Single. Thing . Think of it as turning your brain inside out. Most owners
All understandable. But you only have so much brainpower in a day. Something has to give. And this quadrant tells you exactly where to start. THE HIDDEN COST NOBODY TALKS ABOUT Time to talk about opportunity cost , aka the part of delegation most owners never calculate. Let’s say you spend three hours a week doing inventory. A tech could do it in four hours. On paper, it looks like you’re faster. But in reality? Those three hours of your time are exponentially more valuable than four hours of a technician’s time.
BRAIN DUMP EVERY SINGLE TASK YOU DO IN A GIVEN DAY INTO EACH OF THE CATEGORIES BELOW. THIS WILL HELP IDENTIFY THE AREAS YOU NEED TO AUTOMATE AND DELEGATE
LIKE /DO WELL
DON’T LIKE /DO WELL
LIKE /DON’T DO WELL
DON’T LIKE /DON’T DO WELL
carry dozens of tasks in their heads that they haven’t evaluated in years. Some of those are habits that date back to 2012. Some are things you grabbed because an employee quit. Some are things you do just because nobody else ever offered. Once everything is on paper, that’s where the clarity begins. The worksheet forces you to categorize each task into a four-quadrant grid based on two questions:
While you’re doing inventory, you’re not:
• • • • • •
Calling high-profit patients Reviewing payroll ratios Meeting with new providers
Building revenue-generating programs
Strengthening your team
1. Are you good at it or not? 2. Do you enjoy it or not?
Planning growth
You’re trading CEO-level time for technician-level work. That trade is never, ever in your favor. YOU DON’T NEED TO GUESS. YOU NEED A SYSTEM. Some tasks you’ll always keep close. That’s normal. Every owner has those “this stays with me” responsibilities, usually tied to finances, sensitive data, or personal preference. But if you choose to hold onto certain tasks, something else must come off your plate. The Expert Task Analysis worksheet gives you the key to understanding what that needs to be. IT’S YOUR TURN TO WORK LIKE AN OWNER Here’s the mindset shift for 2026: You weren’t meant to run your pharmacy by doing every task. You were meant to run it by focusing on the tasks only YOU can do. The Expert Task Analysis worksheet is your first step toward stepping fully into that role. If you use it intentionally, I promise you this: By this time next year, you’ll be doing far less low-value work and far more of the high-impact leadership that gets your pharmacy where you want it to go. Ready to lighten the load? Scan the QR code. Dump the tasks. And let the grid do the sorting. It’s time to delegate like an expert.
It’s simple. It’s visual. And honestly, it’s a little humbling. But it’s transformational.
THE BOTTOM-RIGHT QUADRANT: ‘DELEGATE THIS IMMEDIATELY’ Once your tasks are on the grid, pay very close attention to the bottom-right quadrant. These are the tasks you’re not good at and don’t like doing. Those are your first delegates . And let us be blunt: I f you’re bad at it and hate it, it is costing you money, time, energy, and mental bandwidth you cannot afford to waste , especially now, heading into the new year.
Owners often hold onto tasks because:
• • • •
They’ve been burned before.
The task feels financial or sensitive. They think it’s “just easier if I do it myself.” They believe no one else could do it as well.
SCAN THE QR CODE TO CHECK OUT OUR EXPERT TASK ANALYSIS WORKSHEET!
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Know How They Learn, Watch Your Pharmacy Thrive How to Stop Wasting Time and Train Your Team the Right Way
Delegating is pointless if you’re not doing it right. Done poorly, it leads to mistakes, frustration on all sides, and wasted hours down the drain. Done right? It can transform your pharmacy, boost efficiency, and free you to focus on the high-impact work that drives your business forward. The key is simple: Understand how every employee learns and train them accordingly. MEET YOUR TEAM WHERE THEY ARE. Some employees need to see it: charts, diagrams, videos, anything visual. Others need to hear it: lectures, group discussions, or a simple phone call. Some learn best through reading and writing, while others need hands-on, real-world practice to learn effectively. Then we have social learners who thrive in teams, solitary learners who want quiet focus, and logical thinkers who need data and structure to make sense of it all.
• Auditory Learners: Thrive on listening, whether it’s through lectures, discussions, or audio recordings, which are their jam.
• Verbal Learners (Reading/Writing): Absorb information through text. Written instructions, articles, and notes work best.
• Kinesthetic Learners: Need hands-on practice. Interactive activities, simulations, and role-playing help them grasp concepts.
• Social Learners: Excel in group settings. Brainstorming sessions, teamwork, and peer-to-peer learning are key.
• Solitary Learners: Prefer independent study. They benefit from self- paced learning, reflection, and quiet spaces.
One approach will never fit all. If you want your team to succeed, you must meet them where they are:
• Logical Learners: Thrive on structure and reasoning. Step-by-step instructions, problem-solving, and clear sequences work best.
• Visual Learners: Learn best through videos, diagrams, charts, and infographics. Seeing concepts help them retain information.
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TAKE A BREAK
BOOTS CANDLES CARNATION FURNACE
INSULATE JANUS OPPOSITE RESOLUTION
GARNET HOCKEY
SKATING SWEATER
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Stronger You = Stronger Bottom Line Your Energy Is Your Most Valuable Asset
Owning a pharmacy can feel like you’re carrying the weight of the world on your shoulders. You care for patients, manage staff, juggle endless paperwork, and try to be everything to everyone. The result? A perfect storm for burnout. It’s time to face the fact that you can’t do it all, and you shouldn’t have to. When you put yourself last, it shows. I’ve lived it. Ignoring my own health landed me severely anemic and on the brink of needing a blood transfusion. Any other person would’ve noticed something was wrong and gone to the doctor, probably months before I did. But I pushed my health aside because I thought that made me a better leader. What did I learn? If you don’t prioritize yourself and your health, your pharmacy, your team, and even your patients will pay the price. DELEGATION IS SELF-CARE. Many pharmacy owners fall into the trap of believing they must handle everything themselves. Drill this into your brain now before you learn it the hard way: Delegating routine or time-consuming tasks is essential. Freeing yourself from the minutiae allows you to focus on high-impact decisions, patient care, and most importantly, personal well-being. When you delegate, you create space to unplug, recharge, and think clearly. A day off, even a partial one, is a necessity for leadership longevity. Empower your team to take ownership, and you’ll notice less stress, sharper decision- making, and renewed focus on what truly matters. YOUR MENTAL HEALTH IS NON-NEGOTIABLE. Your brain, focus, and energy are finite resources. When you cannot focus, you’re of no use to your team or your patients. Not only that, you might just be a liability. So, it’s time to actually prioritize your mental health and schedule planned rest days. The perfectionist in you may resist, but constantly running on empty is a recipe for burnout. Take Sundays to breathe, meditate, or simply do nothing. Put your oxygen mask on first, and then you’ll be equipped to support everyone else. YOUR BODY IS YOUR BUSINESS ASSET. We hand out supplements like candy, but many of us neglect our own health. That stops now. Vitamins, minerals, high-
quality supplements, balanced nutrition, regular exercise, hydration, and adequate sleep are the foundation of resilience. When your body is strong, your mind is sharp, your energy is high, and your decision-making is on point. Waiting for a health crisis to act isn’t leadership; it’s negligence. LEAD BY EXAMPLE OR FALL BEHIND. Your team watches your every move. Show them exhaustion and stress, and that becomes the culture. Show them balance, boundaries, and self-care, and you create a thriving, resilient team that mirrors your example. Leadership isn’t just strategy and business decisions. It’s about demonstrating what sustainable success looks like. A strong, healthy, and present leader cultivates a strong, healthy, and present team. SMALL CHANGES CAN MAKE MASSIVE RESULTS. Start with tiny, intentional shifts: Schedule a day off, try a new relaxation technique, take that supplement you’ve been skipping, or book that overdue checkup. These small investments compound into major gains: sharper focus, smarter decisions, higher energy, a stronger team, and yes, more profitability. Self-care isn’t selfish. It’s the secret weapon that keeps your pharmacy and you strong, flexible, and thriving.
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Micro Pivots That Move Mountains Why Small Shifts Can Drive Big Wins in Business
HOW TO MASTER MICRO PIVOTING Here’s how to make micro pivoting part of your business DNA.
In business, waiting until the storm hits to change course is too late. The most successful entrepreneurs don’t rely on dramatic reinventions or risky overhauls; they win by staying ahead with sharp, calculated micro pivots . These small but mighty shifts can unlock new opportunities, protect your bottom line, and keep you two steps ahead of your competition. WHAT MAKES MICRO PIVOTS A POWER MOVE Think of micro pivoting as fine-tuning, not overhauling. It’s about spotting subtle shifts in customer behavior, market conditions, and team performance, then making small adjustments before they snowball into major problems. This could mean tweaking your marketing message, adjusting pricing, or shifting resources toward a service feature that’s gaining traction. These changes might not seem dramatic, but when stacked over time, they can transform your trajectory without the upheaval of a complete business pivot. The brilliance lies in the balance: You’re adapting without disrupting your core mission. WHY ENTREPRENEURS CAN’T IGNORE THIS STRATEGY Today’s market isn’t just fast, it’s ruthless. Consumer expectations shift overnight, competitors spring up from nowhere, and yesterday’s strategy can quickly become tomorrow’s liability. By practicing micro pivoting, you’re not waiting until something breaks to fix it. You’re catching opportunities in real time and avoiding risks before they become costly mistakes. Micro pivoting also creates a culture of adaptability. It shows your team that small, consistent improvements matter and encourages everyone to contribute ideas that sharpen your edge. That mindset keeps you competitive and fuels innovation from within.
• Pinpoint your performance drivers: Focus only on the metrics that fuel growth, like revenue streams, retention rates, and customer lifetime value. • Mine the data gold: Use analytics, feedback loops, and real-time insights to spot trends and pain points. • Chase high-impact tweaks: Look for small changes with the biggest payoff, such as simplifying a checkout flow or reshaping a sales script. • Experiment like a scientist: Test, measure, and adjust. Small-scale trials mean low risk and faster learning curves. The key? Repeat relentlessly . Micro pivoting isn’t a one-and-done trick. It’s the engine of continuous improvement. PROOF THAT SMALL SHIFTS DELIVER BIG RESULTS Need real-life micro pivoting examples? Picture an online boutique that notices a dip in email open rates. Instead of overhauling its entire marketing strategy, it tests new subject lines, tweaks send times, and segments its audience more precisely. These minor adjustments could dramatically boost engagement and sales, proving that tiny shifts in approach can yield measurable results. Maybe a local café spots that lunchtime traffic is slower than usual. Rather than revamping the menu or opening new locations, they could experiment with a daily specials board, streamline online ordering, or offer quick lunch combos . This minor pivot could turn a quiet afternoon into a revenue-driving opportunity. Finally, imagine a subscription-based software platform that identifies a feature that users rarely touch. Instead of building a new product, the team could redesign the feature for simplicity, create in-app tutorials, or adjust pricing tiers. This subtle shift could significantly improve user satisfaction and reduce churn. THE ENTREPRENEUR’S EDGE Micro pivots are your secret weapon against stagnation. While others cling to outdated strategies or bet on risky overhauls, you’ll build resilience and momentum one smart shift at a time. In entrepreneurship, survival isn’t about making one massive leap; it’s about making the right small moves, over and over again, until they stack into something unstoppable.
So, ask yourself: What’s the next micro pivot that could change everything for your business?
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START NOW SO 2026 ISN’T ANOTHER YEAR OF OVERLOAD. If I can save you from repeating the mistakes I made, it’s this:
It disarms fear, builds trust, and creates a shared goal instead of a one-way assignment. Think about teaching a kid to ride a bike. They wobble, fall, cry, try again, and then one day, they’re cruising like they’ve done it forever. Adults learn the same way. You learn. They learn. And when you embrace that, delegation becomes a team sport instead of a top-down transaction. ADAPT YOUR COMMUNICATION. Here’s a confession: I’m not a natural communicator. When I’m focused, I’m in my zone, and the thought, “ Hey, I should update someone about this, ” simply doesn’t occur to me. One of my employees called me out (kindly) and said, “Your communication style is basically … not communicating.” Fair. That’s when I realized that communication is key to delegation. Another lesson? You cannot delegate to every team member the same way. Some people want frequent updates. Some want bullet points. Some prefer everything in writing. Every new delegation interaction is exactly that: new . Even if you’ve delegated to a manager for years, delegating to a newer technician or front-end employee is an entirely different dance. Once you accept that, delegation stops feeling frustrating and starts feeling like leadership.
1.
Don’t wait.
2.
Don’t assume people think like you.
3.
Don’t hand something off and disappear.
4.
Don’t jump ship when the first mistake happens.
Instead, start building the delegation muscle now. Start with the easy reps. Build trust. Coach through the bumps. And watch your capacity, your team, and your entire pharmacy grow stronger in the process.
2026 will reward pharmacy owners who delegate with intention, not those who cling to every task like a security blanket. So, train the muscle now. Your future self (and your pharmacy) will thank you.
HAVE A LAUGH
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Domino Effect Your Way to Success
Crush Each Step With Intention and Finally Reach Your Big 3 Goals
Every pharmacy owner knows the feeling: emails piling up, phones ringing off the hook, staff needing guidance, and your own goals pushed to the back burner. 2026 is your chance to take control, cut through the chaos, and laser-focus on what truly moves the needle. Forget chasing every random goal that comes to mind and fizzling out by February. This year is about the Big Three goals that will transform your pharmacy, your team, and your life. Layer by layer, step by step, you can turn overwhelm into momentum and ambition into measurable results. THROW SPAGHETTI AT THE WALL. Before you can dominate the year, dump everything out of your brain. Write down every dream, every idea, every “what if.” Don’t filter yourself. This is your moment to see what sticks, what excites you, and what truly matters for your pharmacy, your team, and your life. Whether it’s adopting AI to streamline operations, cutting back your hours without sacrificing revenue, or boosting staff engagement, get it all out. Once it’s on paper (or Post-its, or a digital board), you can start to see your Big Three emerge. BUILD YOUR PROFIT LASAGNA, LAYER BY LAYER. Here’s the truth: You can’t make a gooey, rich lasagna with just one layer. Your pharmacy’s success works the same way. Start with a solid first layer (your top-priority goal) and stack the next layers strategically. Each layer builds on the last, creating a
pharmacy that’s efficient, profitable, and unstoppable. Tackle that first goal, and then the next, and soon enough, you’ll have met your 2026 resolutions. Need another analogy? Think of your goals as dominoes lined up in perfect order. The first one has to fall just right to set off a chain reaction. Which domino will you tip first? Focus on it relentlessly because that’s your launchpad to momentum and growth. SHARPEN THE AXE AND PREP BEFORE YOU STRIKE. No CEO succeeds by winging it. When chopping down a tree, you spend hours sharpening the axe, making the actual work faster, cleaner, and more effective. Your Big Three goals need the same prep. Plan, prioritize, and structure before executing. Whether you’re tactile with Post-its, digital with a Trello board, or audio with voice memos, organize your goals to fit your brain. Step back, identify the first, second, and third steps, and watch as clarity transforms into speed and precision.
STAY MOVING AND KEEP YOUR MOMENTUM.
Once that first domino falls, everything else picks up speed. Layer by layer, your profit lasagna begins to take shape. The small wins build confidence, clarity, and unstoppable momentum, making the rest of your year not just manageable, but invigorating. Remember, small steps don’t mean slow. The more intentional your planning, the faster your wins. OWN 2026 LIKE A CEO. Stop drifting. Stop reacting. Take control. Define your Big Three, plan deliberately, and execute with laser focus. Every goal you crush strengthens your pharmacy, your team, and your leadership. 2026 isn’t just another year. It’s your lasagna to bake, dominoes to topple, and empire to build. So, which first domino will you push today?
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1 This Is the Year You Stop Doing Everything Yourself 2 Your Time Is Money, Here’s How to Keep It 3 Meet Your Team Where They Learn and Watch Delegation Work 4 The Secret to a Profitable Pharmacy? A Healthy You 5 Unlock Explosive Growth With Micro Pivots 7 One Smart Move Can Accelerate Your Entire Year INSIDE THIS ISSUE
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Treating everyone the same is a fast track to inefficiency. Meet each team member where they are to make delegation stick.
SCAN THE QR CODE TO GET HELP IN OUR COMMUNITY CHAT
MIX, MATCH, AND MASTER. No single approach works for everyone. The more methods you employ, the better the engagement:
•
Videos for visual and auditory learners
•
Written guides for verbal learners
Empower your team to take charge of their growth. Encourage peer-to- peer learning, reflective exercises, and self-paced study. Some employees will require more guidance, while others will need less. And that’s fine, because flexibility is the secret to making your delegated tasks stick.
• Hands-on practice and simulations for kinesthetic learners
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Interactive group sessions for social learners
UPGRADE YOUR ‘OPERATING SYSTEM.’ Think of this as installing a new operating system for your pharmacy. Communication flows better. Training sticks. Delegation becomes less stressful. You’re not
•
Self-paced exercises for solitary learners
•
Structured workflows and problem-solving for logical learners
alone. Our office hours, implementation calls, and community chats give you the backup you need.
Blending these techniques ensures your team retains
When you understand how your team learns, you’re building a stronger, smarter, more engaged team. That’s the kind of leadership that doesn’t just survive, it wins.
information and applies it on the job, making delegation seamless.
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