TURN BUSYWORK INTO BUSINESS GROWTH
The Secret to Scaling Your Pharmacy? Let Go of the Right Tasks
So, you’ve decided it’s finally time to start delegating, but one question always comes up the second you finally accept you can’t do everything: “Okay … but what do I delegate?” Most owners don’t struggle with the idea of delegation. They struggle with the decision-making part. What do you keep? What do you let go of? What still needs you? What absolutely doesn’t? That’s exactly where the Expert Task Analysis worksheet comes in. And yes, it’s included as a QR code download so you can print it out, scribble on it, and brain-dump your way to freedom. Let’s break it down. THE BRAIN DUMP THAT CHANGES EVERYTHING The first step in the Expert Task Analysis is deliciously simple: Write down everything you do. Every. Single. Thing . Think of it as turning your brain inside out. Most owners
All understandable. But you only have so much brainpower in a day. Something has to give. And this quadrant tells you exactly where to start. THE HIDDEN COST NOBODY TALKS ABOUT Time to talk about opportunity cost , aka the part of delegation most owners never calculate. Let’s say you spend three hours a week doing inventory. A tech could do it in four hours. On paper, it looks like you’re faster. But in reality? Those three hours of your time are exponentially more valuable than four hours of a technician’s time.
BRAIN DUMP EVERY SINGLE TASK YOU DO IN A GIVEN DAY INTO EACH OF THE CATEGORIES BELOW. THIS WILL HELP IDENTIFY THE AREAS YOU NEED TO AUTOMATE AND DELEGATE
LIKE /DO WELL
DON’T LIKE /DO WELL
LIKE /DON’T DO WELL
DON’T LIKE /DON’T DO WELL
carry dozens of tasks in their heads that they haven’t evaluated in years. Some of those are habits that date back to 2012. Some are things you grabbed because an employee quit. Some are things you do just because nobody else ever offered. Once everything is on paper, that’s where the clarity begins. The worksheet forces you to categorize each task into a four-quadrant grid based on two questions:
While you’re doing inventory, you’re not:
• • • • • •
Calling high-profit patients Reviewing payroll ratios Meeting with new providers
Building revenue-generating programs
Strengthening your team
1. Are you good at it or not? 2. Do you enjoy it or not?
Planning growth
You’re trading CEO-level time for technician-level work. That trade is never, ever in your favor. YOU DON’T NEED TO GUESS. YOU NEED A SYSTEM. Some tasks you’ll always keep close. That’s normal. Every owner has those “this stays with me” responsibilities, usually tied to finances, sensitive data, or personal preference. But if you choose to hold onto certain tasks, something else must come off your plate. The Expert Task Analysis worksheet gives you the key to understanding what that needs to be. IT’S YOUR TURN TO WORK LIKE AN OWNER Here’s the mindset shift for 2026: You weren’t meant to run your pharmacy by doing every task. You were meant to run it by focusing on the tasks only YOU can do. The Expert Task Analysis worksheet is your first step toward stepping fully into that role. If you use it intentionally, I promise you this: By this time next year, you’ll be doing far less low-value work and far more of the high-impact leadership that gets your pharmacy where you want it to go. Ready to lighten the load? Scan the QR code. Dump the tasks. And let the grid do the sorting. It’s time to delegate like an expert.
It’s simple. It’s visual. And honestly, it’s a little humbling. But it’s transformational.
THE BOTTOM-RIGHT QUADRANT: ‘DELEGATE THIS IMMEDIATELY’ Once your tasks are on the grid, pay very close attention to the bottom-right quadrant. These are the tasks you’re not good at and don’t like doing. Those are your first delegates . And let us be blunt: I f you’re bad at it and hate it, it is costing you money, time, energy, and mental bandwidth you cannot afford to waste , especially now, heading into the new year.
Owners often hold onto tasks because:
• • • •
They’ve been burned before.
The task feels financial or sensitive. They think it’s “just easier if I do it myself.” They believe no one else could do it as well.
SCAN THE QR CODE TO CHECK OUT OUR EXPERT TASK ANALYSIS WORKSHEET!
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