PROVIDENCE LIFE SERVICES Operations & Service: A Year in Review
Our team members have the pleasure of serv- ing residents, patients, and clients each day who they get to know on a personal level. That deeper understanding informs the plans that we make for operations and services. It gives those we serve, and those we hope to serve in the future, the con- fidence that they have made the right choice to live in a Providence community. Over the year, we were recognized by national or- ganizations for the quality of care we offer and for the level of satisfaction our residents, clients, and patients experience. All our living facilities received recognition from US News and World Report, who deemed them as “Best,” their highest award. We strive for quality in all our operations, and through that desire we voluntarily pursue further accreditation through the Joint Commission of Health Care Organizations. This year, we received accreditation in our Assisted Living and Memory Care program at Victorian Village. The staff’s efforts are evident in this program; they are first in the state of Illinois to earn Joint Commission Memory Care Certification for Assisted Living Communities. We expanded the therapy programs offered on all campuses with outpatient therapy services. Now residents who are noticing subtle changes or need more time in recovery can receive therapy services from a therapy team that have become familiar faces and trusted partners. Our community in St. John, Indiana, recognized the growing need for Assisted Living and has expanded the services they offer on the campus
to encompass this level of care. With this offering, we have a full continuum on the St. John campus from Retirement Living to Long Term Care. Our home and community-based services also ex- panded the kinds of services they provide to those they serve. Providence Hospice and Palliative Care received a grant through the Elea Institute to ex- pand their approach to care and integrate innova- tive and new approaches for their clients. Most importantly, we have continued to build into the lives of others and walked alongside them as they navigate life’s challenges and changes. Some of these individuals and their families have partnered with us over their life- time; for others their experience with Providence has been relatively new. In either case, they attest to the quality of life they experience, the new friendships they have formed, and the se- curity they feel with Providence’s living options and care services. Enhancing life: that is what we are called to do, and our mission “to enhance the lives of those we serve in the name of Jesus Christ “reflects this calling. Looking back at 2023, our communities achieved great things and started new programs, all with the goal of not only meeting the needs of others, but also bringing more to their lives.
WILLIAM DEYOUNG Chief Operations Officer Providence Life Services
2023 • Annual Report 1
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