Requirements
Experience and knowledge • Extensive people management experience • Proven FM experience ideally within prestigious heritage buildings, with strong emphasis on security, IT and general maintenance. • Stakeholder and client management experience. • Experience of managing contracts, teams and projects. • Good knowledge of health and safety legislation. • Experience of a private members’ club is desirable but not essential. Skills/abilities/attributes • Passion for delivery of service • Motivated to achieve continuous improvement and high standards. • Ability to respond quickly when priorities change. • Ability to motivate and engage a team. • Ability to bring about sustainable changes with commitment and integrity. • Well organised with effective multi-tasking and time management and attention to detail. • Project management skills, with ability to set targets, deadlines and budgets. • Negotiation skills for negotiating contracts and managing projects. • Ability to develop good working relationships at all levels. • Member focused with excellent interpersonal skills and a flexible and diplomatic approach. • Ability to work as part of a team and on own initiative under pressure. • Resilient with the ability to keep calm under pressure. • Ability to take on board and embrace constructive feedback. • Analytical thinker with good problem-solving skills. • IT literate with experience of using Microsoft office packages
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