NLC - Head of Facilities

The Role

Job Description

Facilities Management • Manage the IT, Telephony and AV support contracts • Oversee maintenance work as part of pre-planned schedules as well as any urgent works • In conjunction with the Chief Executive oversee the management of major works and repairs and where appropriate project manage renovations, refurbishments and moves. • Manage contracts for FM services e.g. contract cleaning, hygiene products, gardening. • Ensure good value on utility contracts • Maintain a register of approved contractors for ad hoc works Line management • Line manage the maintenance and front desk teams, ensuring appropriate staffing levels are maintained to meet the Club’s operational requirements • Undertake appropriate staff training to ensure compliance with and maintenance of SOPs. • Ensure ongoing performance feedback is provided and any performance issues are proactively managed • Manage attendance issues following NLC processes. • Manage staff welfare, disciplinary and grievance issues following appropriate process. • Manage external contractors Member experience • Ensure a consistently good member experience and continuously look at ways to improve the service through people development , system improvements and monitoring member feedback Procurement • Maintain a system of effective stock takes and equipment audits. • Maintain a process to ensure receipt of correct deliveries from suppliers. • Work with the Chief Executive and Head of Finance and Administration to adhere to procurement policies and undertake regular contract reviews and negotiation to ensure value for money is being achieved. Security and Health and safety • Ensure compliance with relevant security legislation and best practice • Ensure compliance with health and safety regulations across the Club, maintaining registers as required and using the retained H&S advisor to support a positive safety culture • Be responsible for the Club’s CCTV, alarm and swipe-access systems • Lead health and safety inductions to all in-house staff, agency staff and external contractors. • Lead the delivery and review of risk assessments across the Club. • Be responsible for the Club’s obligations under any “Protect Duty” legislation and other counter terrorism measures

Job Title:

Head of Facilities

Reporting to:

Chief Executive

Hours:

45 hours per week, various shifts to cover the opening & closing of the Club. Mostly Monday to Friday, with some weekend working to meet the needs of the business & provide duty manager cover when required.

Position Type:

Permanent, full time

Role Purpose The Head of Facilities is a key member of the NLC Senior Management Team (SMT) responsible for the work of the Facilities Department, which encompasses security, IT contract management, reception, maintenance, cleaning, health and safety and department procurement. You will also lead on refurbishment and renovation projects. You will work closely with the Chief Executive and SMT colleagues to ensure a high quality member experience is achieved through good team leadership, setting and maintaining high standards and managing a good operational relationship with the RH Hotel. Key Relationships Chief Executive, SMT, Facilities Team (security/reception/concierge, maintenance, cleaning), IT Service Provider, Health and Safety advisor, Chair of the Board, Chair of the Club and Club Members, Royal Horse Guards Hotel

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