Employee Handbook

Probation Period The first three months of your employment is a probation period. This does not apply if you have transferred from another Shangri-La hotel or been promoted or transferred to a new role internally. During this time, you will receive all the training and coaching you need in order to fulfil the responsibilities of your role and understand what our expectations are in regard to how we conduct ourselves at Shangri-La. Upon completion of one month, your manager will conduct performance review meeting “Pulse Meeting” and discuss the strengths and areas for improvement. Based on the discussion, they will arrange the necessary training. Upon completion of two months at work, you will formally meet with your manager who will evaluate your performance, conduct and attendance using the Probation Evaluation Report.

During the probationary period, you are entitled to Public Holidays and Weekly Off. However, you are not entitled to take paid sick in line with UAE labour law.

Termination during the Probationary Period If termination is made by the hotel: Hotel will provide you 14 days’ written notice. If termination is made by colleague and if the colleague is moving to another employer within UAE , the colleague shall provide 30 days’ notice period. The new employer shall compensate the hotel with the recruitment cost at full expense. If the colleague is leaving the country, t he colleague shall provide a 14 days’ written notice period. The colleague shall provide a copy of the ticket to Human Resources . If the same colleague returned to the country within 3 months of departure to have another employment in another company, the new employer shall pay the hotel for the recruitment cost during the initial hiring.

Once you have passed your probation, you will receive a letter confirming your employment and will be entitled to all your employment benefits.

Getting Involved When you join Shangri-La, you join a large family. In Dubai, this is especially important as most of us leave family and friends behind in our home countries. When you first arrive, it is important to have the support of fellow colleagues and we invite you to join in the many activities we organize to ensure we have fun and create a family and community focused team. Here are some of the ways you can get involved: • Volunteer for a focus group or colleague committee whenever HR requests. This gives you the opportunity to interact and share your valuable ideas. • Participate in one of many sports and social activities. Throughout the year we put together inter-departmental and inter-hotel teams to play tournaments such as cricket, football, basketball, and billiards.

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