Colleague Communication and Engagement
Our philosophy is that we will always be open, transparent, and honest in our communications and encourage interactive communication and engagement between managers and colleagues.
To achieve our mission of creating engaging experiences for our guests, it is important that we share information to keep you informed. Managers also need to be aware of any suggestions you may have or issues that need addressing to enhance guest service.
Your feedback and opinions are also important to us to make Shangri-La Dubai a great place to work.
We use many different methods of communicating, including daily briefings, dialogue sessions, Digital Screens in Heart of the House SLDB Facebook and Shang intranets, logbooks, notice boards and newsletters.
We have committees of colleagues who give us feedback on a regular basis on specific topics such as colleague restaurant.
When we work on a project affecting colleagues, we may hold focus groups to get your viewpoints or invite you to join the project team.
Pulse Survey Each year we carry out a confidential employee experience survey. We share the results with you and use your feedback to improve working and living conditions. Town Hall This is a bi-annual meeting, chaired by The Executive Committee, giving you an overview of how the hotel is performing. IT Our IT services aim to provide efficient, reliable, innovative, and secure technology solutions to help us achieve our goals. We have strict policies on the use of computers and emails at work. If you have access to the IT systems, you will be asked to sign that you understand and agree to abide by these policies.
If you have a personal email address, you must not use the ‘out of office’ but redirect your emails to another colleague so all emails get answered in your absence.
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